Novotel London Paddington

There were building works on the building that we weren’t made aware of and was very noisy after a 24 hour trip. The pool was broken which was one of the main reasons we booked the hotel and the kids were looking forward to. The second bed was a sofa bed in a tiny room. Not satisfactory.

There were building works on the building that we weren’t made aware of and was very noisy after a 24 hour trip. The pool was broken which was one of the main reasons we booked the hotel and the kids were looking forward to. The second bed was a sofa bed in a tiny room. Not satisfactory.

There were building works going on in the building that we weren’t notified about and meant banging & clanging after a 24 hour trip. The pool was broken which was one of the main reasons we booked and the kids were looking forward too. The second bed was a sofa bed. Very disappointing & not satisfactory.

The best part of this hotel was the location and proximity to Paddington Station and Little Venice. It is in a very nice and quiet pedestrian area with access to some restaurants, a small grocery store and barge restaurants on the canal, not to mention a 7 minute walk to Paddington station which offers the Tube, Heathrow Express, National Rail and additional fast food shops. We arrived and found the facade of the hotel under construction. Hotels.com was supposed to notify me of this but I'm not sure they did. There was quite a bit of noise between business hours (9-5). This ultimately wasn't much of a problem as we didn't spend much time there during those hours. The biggest problem was that the pool was out of order for our entire stay. They kept telling us it would be fixed soon, but invariably it was never fixed during our stay. This was a big disappointment to my kids. We love to refresh in the afternoon to break up a long day of sightseeing. I realize there are things beyond the control of the hotel staff, but it was one of the main reasons I chose the hotel. I chose it as an affordable option for a family of four, in a good location, and with a pool. Got most of that! Just not the pool

The staff at the hotel were very friendly and accommodating. However, the “family” room is not well-designed for a young family. For example, the hand soap is in a secured dispenser on the wall- so high up that it’s impossible for children to reach. The communal areas of the hotel are well maintained and look lovely, but the room had no towel rain for drying towels after use and the shower door didn’t close properly.

Helpful staff - made our children feel welcome. Modern hotel. Quiet location. Great buffet breakfast. Lovely pool and sauna, small and needs booking but great condition.

since it is my first trip to UK, I will compare this hotel to the ones in America which I had more experience with. Pros: close to Paddington Station. 15 min to Heathrow airport via Heathrow express. Easy commute to all major attractions. There are grocery stores, bakeries, and restaurants within walking distance. Nice and well-lit (Christmas decorations) Neighborhood. Staff was helpful. Nice breakfast in the hotel. Cons: The room is at most a 3-star, if not a 2.5-star hotel room by US standard. Small. Sheets, pillows, towels, shower products are very basic. There are hairs on the floor and on the sheets. Sheets had a unique smell which I did not know what it was. Overall, my family had a good stay.

It’s next to Pergola, a big and hip party scene. Pretty decent amenities and service. And we love the fact that kids stay for free and sofa bed options.

Great location to reach most areas of London. Good sized room for 2 adults and a child. Excellent breakfast

The separate design of toilet and bathroom is not friendly to family tenants. They are with no locks as well.