The Royal George Birdlip by Greene King Inns

Lovely hotel, and fantastic staff. My bed was super comfy and they gave me loads of pillows (a necessity that most hotels neglect to provide). The room was quiet, and I slept like a baby. The bar is great. Dining room is pretty standard, the food was fine.

Firstly we booked a superior room through Hotels.com who in turn booked a family room through Expedia. We slept on the top floor - no lift ! Asked, on arrival if we could book a table for dinner and were told NO - pick a table in the bar or garden and we would be served there. First evening ordered Hunters Chicken which was inedible - dry and over microwaved ! It was replaced with a freshly cooked chicken portion. The following night we went to the restaurant and requested to be seated - the same guy that booked us in then asked - have we made a reservation !! No obviously not as you told us NO when we arrived ! He then stuck us in a corner out of the way ! Talk about being treated badly !! ( It should also be noted that they allow dogs in the bar - and certain members of staff know the dogs names and go and give the dogs strokes and big hugs and return to go behind the bar and serve customers without washing their hands ! Totally unacceptable ! ) We had steaks which were very delicious and well prepared on the good side and the breakfasts were good too ! The manageress spoke to us as we were feeling very disgruntled and she didn't charge us for the evening meal. There is a lot of new furniture outside in the garden which is lovely but I feel monies would be better spent on some TLC in the bathrooms.