Village Hotel Coventry

Stayed here for a family wedding, nice lots to do, quiet well appointed rooms

2 night stay 2 adults, 2 children. The rooms are in need of refurb, the carpet is thread bear in places and the stains are bad across the whole floor, paint is peeling in the bathroom on both the walls and door. I used the QR code to live chat as we were short on towels on arrival, i also mentioned how there was popcorn on our floor (i assume from the previous people), some one brought me some towels and totally ignored the fact id complained about my rooms not being hoovered. The beds were clean and comfortable, no concerns. We specifically booked this hotel due to the use of the pool for the kids( dont bother). Children are restricted to when they can use it (sundays 1pm-7pm etc),we had plans during these times. and its very busy during the adult only times as its popular with the locals. The first evening we went to the bar for drinks, a newbie served us ( which is fine everyone has to learn), except twice during it he went to the end of the bar to chat to a gentleman about sport. Laughable really. Food was alright on the second night and service was standard. For the price you can stay in better conditions, you are paying for facilities that arent aimed for hotel guests.

Staff and service were very polite.check in was excellent. for lunch we order wraps,loaded fries with chicken and from kids menu sausage with mash,peas and ice cream. Well...waiting time around 30min with couple of guest around at12.30pm...fries arrived with no chicken,sausage with beans,no ice cream. Chicken Wrap was ok but no seasonings at all. My room 140 was dusty and bathroom needed better clean.i do understand somedays it might be busier then others and is not possible to deepclean however this was "must do"everyday clean.However we really enjoyed our stay. Swimming pool was amazing.

Great pool kids enjoyed the splash time. Room is basic but suited us fine. The duvet is very thick so can get warm at night

Booked a club room to include gym and swimming but was then told by a staff member swimming was until 6pm for children. Walked past the pool at 6.45pm to see children still in pool, then told it ends at 7pm so my children missed out. Complained twice about noise from room above both in the evening and at 5.30am in the morning and nothing done about it. Given a weak apology which doesn’t cut it. I stay in hotels both home and abroad weekly and this is my first ever negative review and won’t be rushing back here.

Computer based check in, not always good for older guests No front desk staff to discuss needs or access requirements Rooms very nice fresh and modern but extremely poorly lit making it get difficult to dress for an evening out. On returning to the hotel there was a strong smell of substances! Inside and outside the front door. May be not the best place for family’s