Best Western The Rose & Crown Hotel

A very comfortable stay for a quick visit to family. Staff all very friendly and standard of service very good.

Friendly staff and clean rooms. Our room was a it noisy but reception provided ear plugs on request- handy door out on to the street. Noting too much and was convenient to be able to order food in with the choice of eating in the bar or in your room with plates etc provided. Breakfast was delicious. Really nice stay for a family mini break! Thank you!

The hotel is fine, you get what you pay for ultimately. It is a good base to explore Colchester and the local area at an affordable price. Hotels.com states it has a restaurant and serves evening meals. It doesn’t and hasn’t since Dec 22. However you are welcome to eat a takeaway in the bar and they can provide plates and cutlery. Breakfast service is slow and the continental doesn’t look hugely inviting/appetising and choice is rather limited but the full English and eggs Benedict were lovely. Don’t have the coffee though, yuk! The hotel its self is fine, it could do with a proper deep clean but the general level of cleanliness was good, there just is a run down and aged (not in the historical sense) that could just be so much better if it was given a deep clean and a little more attention and care given. We stayed in a superior family room, it was a good size and clean. The beds weren’t hugely comfortable, lots of plug sockets and storage etc. the shower was lovely and bathroom towels and sheets lovely and clean.

On arrival after 5hour drive, we wanted a drink to relax, Hotel bar didn't open till 5pm and closed at 10.30pm, During the night all you hard was the traffic. On getting up we had no hot water to be able to get ready for the family wedding, we were attending at the venue.

We had a weekend in Colchester to see our grandchild who is studying at Essex Uni and invited her and her boyfriend to dinner at the hotel restaurant. We were recommended to eat at 7 pm. The waiter took the order soon, but we had to wait for the food for two hours. We reminded the waiter and the receptionist several times and explained that one of us has diabetes and needed to eat soon, but we were told that people coming from outside would be served before the hotel guests. This is totally unacceptable! After this experience we do not recommend this hotel.