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Louise
25 Aug 2024 - 26 Aug 2024
reviewed on hcom
5 out of 5 stars
We had a great time my children are aged 6 & 7yrs so would definetly recommend. The early access to park was great bonus we managed to get on 5 rides.
Also was lovely to have access to safari animals 6.30pm-7.30pm when park had closed which you access through hotel.
Will definetly return
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Lee
15 Jul 2024 - 17 Jul 2024
reviewed on hcom
5 out of 5 stars
We opted for a monkey themed room and weren't disappointed, the kids loved it. The staff were so friendly and the breakfasts were amazing
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aron
7 Jul 2024 - 8 Jul 2024
reviewed on hcom
1 out of 5 stars
At arrival, we had two rooms booked due to the size of our family, we ended up being in the two seperate hotels and a long distance apart. The Safari hotwel is newer and cleaner, the Aztec hotel is dated (This was a more expensive room?). We could not change rooms to be closer. The more expensive Aztec room was old and dated, air con would not work, TV is childrens area would not work and the safe game would not open either, awful place. WiFi would not work in both rooms. We could not get a reservation for dinner until late, nor breakfast as fully booked (Tables where available at times we informed where full). No information given by check in, had to ask about holiday details and even where our room was. £7.50 a pint of Stella and £8.75 for Guinness, everything about this hotel is designed to extract as much money from you as possible.
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Dennis
5 Jun 2024 - 7 Jun 2024
reviewed on hcom
5 out of 5 stars
Amazing experience, loved the themes, staff, free breakfast and parking!! Fully recommended if have kids an planning to go to the park!
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Paul
16 May 2024 - 17 May 2024
reviewed on hcom
5 out of 5 stars
Brilliant hotel if your visiting the park, well laid out for families and great service too.
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Muhammad
13 May 2024 - 15 May 2024
reviewed on expedia
3 out of 5 stars
The property is nice and kids will love it but feeding the animals is very expensive and u can’t book just 1 person, has to be 2 ppl at the same time,
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Kenneth
6 May 2024 - 10 May 2024
reviewed on hcom
5 out of 5 stars
Although we booked an accessible room, which was very comfortable and extremely spacious, it didn't have a walk in shower, but a shower over bath, awkward but usable. The small refrigerator for drinks in the room was very handy. The Temple bar restaurant wasn't open in the evenings during our stay, so there was no carvery on offer, the Zafari bar and grill was available and we enjoyed the meals we had there. The breakfast choice was very good, standard fare. The time we were there wasn't particularly busy, but I think maybe when it is busy, it will be quite noisy everywhere, but then it's a theme park hotel aimed at families and kids. There are 3 floors accessible by stairs or 2 quite small lifts, each one can fit a couple of people and kids and a buggy, which, when busy, can be a little frustrating to wait for. The free WiFi although handy, does drop out a lot and requires constant signing in. All of the staff were friendly and helpful.
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Salema
26 Mar 2024 - 27 Mar 2024
reviewed on expedia
5 out of 5 stars
Excellent for children to enjoy, in house activities all through the day…zoo, splash pool refresh & meet & greet CBBC characters in the afternoon
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Kirsty
24 Mar 2024 - 25 Mar 2024
reviewed on expedia
2 out of 5 stars
Property was great and attractive to kids. Surprised there was no park at the hotel for children as nothing to do unless in theme park or an hour of swimming.
Pool was great. Fortunately we had a cancellation as unaware we had to book this in advance.
Staff were very unhelpful, couldn’t answer any of our questions at check in.
It wasn’t made aware before or after that we would need to make reservations for dinner or breakfast so therefore as restaurant was full we had to eat at a near by pub.
Theme park was great, clean and lots of attractions. Sadly 2 of the biggest rides we visited for were shut all day!
Animals were great and looked well kept.
Would visit the park again but don’t think we would stay in the hotel.
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Tereza
17 Mar 2024 - 18 Mar 2024
reviewed on hcom
5 out of 5 stars
Great place to stay with kids, lots to do and see compared to a regular hotel. Breakfast wasn’t as good as expected, quite basic but then it’s not the most expensive hotel so I guess you get what you pay for.