Holiday Inn Bournemouth, an IHG Hotel

Nice hotel. Location was brilliant to access the beach and town centre and local restaurants. Not far from Bournemouth station either. Hotel could've been more child friendly, in terms of activities and entertainments.

Comfortable stay for a family of three for 3 nights. Easy parking, good service by the reception team. Plenty of breakfast options but not loads of seating so go early. 15 Minute walk to the pier.

Very pleasant and helpful staff. Generally clean and tidy. Visitors do make a mess especially children.

Ideal place for business staff visiting the area not really the sort of place you would want to stay for a week not really for children

Despite paying for an executive top floor room I was given a standard room without the amenities as described on their website. The room lacked a safe, mini fridge and coffee maker. When I told the receptionist he said a junior colleague had placed me in the wrong room and made no attempt to compensate me for the allocation of the wrong room, implying that I was the one who had booked the room incorrectly. This room was the only room on the floor which was a standard room, all others being an executive room. He stated that the room price difference was only £10 for two nights and advised me that he would give me credit for my next stay. I'm quite unhappy with the customer service provided, the lack of transparency when allocating my room and no attempt to correct this. Very disappointed with my experience with this hotel which is a shame as previously I had an excellent time.