Hotel Collingwood, BW Signature Collection

Enjoyed my stay at this hotel. There 4 concerns of why I wouldn’t stay here again. 1. The hill to walk up the hotel is very steep and push a pram up it was painful. 2. The rooms don’t have A/C and get really warm, I can’t imagine what it would be like in the summer time. 3. The hotel only has one lift, the door opens and closes very slow and if the hotel is busy you have to wait ages for it. The lift is very small so very hard to get a pram and two people inside let alone a suitcase too. 4. In the morning blue sacks of fresh linen is left in the corridor so you can’t push a pram through it so I had to move them myself. The positives The staff are so polite and professional. The hotel is clean and food was nice. Breakfast is very nice and by far beats anything from a chain hotel. Room size was big and adequate as advertised Points to think about: We were given a room at the front of the property and the road outside and people loitering outside was noisy and disturbed our baby sleeping. Families with young babies or toddlers should be given a room at the back of the property so it’s quiet. The continental breakfast area is situated by the door that waiters use to take in dirty dishes and take orders to the kitchen. This area became very congested at times with guests waiting for their toast or getting a drink. It may be advised to move it to the wall opposite to not interfere with the waiters/waitress trying to do their job. Overall it was ok.

We think we have found our family regular place to visit! We have two young girls so booking the family suite we were not expecting an extra room as part of our main room, the girls loved their bunk bed room with tv! Our room was beautifully decorated and a lovely modern bathroom. They had decorated the hotel in and out like a winter wonderland. The furnishings, reception, bar was very smart! And the breakfast! You choose from a great menu, freshly heated croissants and the Dorset breakfast was Devine! The kids loved the swimming pool, warm jacuzzi and sauna. Had the place to ourselves as a family. I get the impression that there is a lot of love and attention that goes into running this hotel. Anything we asked for was no trouble. Parking is very easy you pay £12 a day but it’s so easy and lots of spaces. The beach is a 10 minute walk and the town with its gorgeous winter gardens is 10 minutes the other way. This hotel is so close to everything. We love Bournemouth and love this hotel - we have already booked for summer and can’t wait!

Nice staff and good food in restaurant, our family room was decent but on the main road and very loud. In the room there was no safe and the bed was on its last legs and shower was very weak.

A lovely hotel and staff are very friendly and helpful. The property is old so you do here the pipes making noise in the night and also our room was on the main road side so could hear cars throughout the night. We had bunk beds for the kids which they loved. Overall a nice hotel and would stay again but maybe have a different room. Swimming pool is basic but the kids loved it as we had it to ourselves most of the time. There is also a jacuzzi and sauna room. Short walk to the beach.

Great two night stay with the family.

Great stay at the Collingwood. The pool and the game room are fantastic for the children. Friendly staff.

We booked to stop 1/2 way for a family funeral. I phoned in advance as delayed at work, (nhs hospital) to request the EV charger be reserved as we had little time and were relying on this. “Policy” was not to allow it …. Hotel was fair for the price. We were next door to a barking dog and asked to move. The night porter was very helpful with this. Lots of noise outside doom somewhere (Sunday night) until well past midnight, not sure if it was hotel event or elsewhere. I would not have booked if I had known that dogs were allowed. Would suggest asking for room away from dogs. Would suggest you could be flexible with “policy” in certain circumstances. (The charger happened to be free but we were made even later stopping on the way to ensure charge).

Very lovely stay. Breakfast was delicious...staff were all really friendly. The hotel was very clean. The only problem was the lift was not working, and my family were on 2nd and 3rd floors. Thankfully your staff were fantastic and carried our bags up for us.

I wouldn't say there was anything unique about the property. the breakfast was good selection and it was well presented and the staff were professional and helpful. The hotel was tired. The games room could do with more entertainment other than a pool and table tennis. the rooms was small. shower head needed changing as it sprayed water everywhere. for myself and 2 kids, we had a double bed and one single, which didn't work for us plus the room was tiny.

Lovely family friendly hotel, great to have a pool and games room. Only problem is the noise at night and with no air con (and a towel rail on full blast you cannot switch off ) you have to open the windows even in April. Such a shame and the location is so convenient and nothing the hotel can do as not suggesting they can stop outside house or put air con in! Perhaps best for a winter stay or good if you like your room hot!