Bicester Hotel Golf and Spa

Booked this hotel for the spa and its proximity to Bicester Village. Drive up to the hotel is along an imposing tree lined drive, very pleasant. Car park is more than ample for cars and has CCTV security cameras. Reception was all decked out in Christmas decorations and felt warm and cosy. We booked a Superior Room number #2 with four poster bed and outside balcony. The room was freezing cold when we entered and the bed spread all crumpled and smelled of stale sweat. Not the best start! We went to the spa for a few hours and that was fine until the noisy kids 4pm-6pm swimming club started! Not the relaxation zone we wanted. The bar was deserted so we went into Gray's restaurant where one other coupe were dining, again a very large and cold room. We ordered gnocchi and chicken which was just OK and nothing special. We both slept well and by now room had warmed up, thank goodness. Breakfast was a little bland and coffee served in a large canteen style boiler with hot water in pots. This is fine for a golfer's quick breakfast but not good for a four star hotel at £180/night. All in all a pleasant stay but left us very underwhelmed and should have been a lot better stay for the price.

Special trip with family from American, the staff at reception were lovely, Shannon on the desk was really helpful, felt really uncomfortable with one particular waiter in the restaurant, spent a lot of money in the restaurant for 6 of us but this waiter was getting stressed with the wedding in the hotel and he showed it.

Booked for a night away with my partner. We chose to upgrade the room but the room we were given was old, tired and outdated, without a fridge or basic amenities. We chose this hotel due to the spa, but unfortunately this experience was not at all relaxing. The pool was full of children, jumping in, shouting and splashing, and the rest of the spa was generally run down, with broken showers etc. Avoid the hotel restaurant. The food was average, with a basic menu. Service was extremely poor. Our waiter took each course to the wrong table, was more concerned with asking for cigarette breaks than serving us, and at one point he had an argument with another member of staff, who definitely appeared far more competent than him. Faulty Towers came to mind. Breakfast was again poor, with items missing. Both restaurants were outdated. The reception area was pleasant and most staff were friendly, but this is certainly not a 4* hotel.