The Palms Turks and Caicos

The majority of the staff was unfriendly, unprofessional, did not show up on time, and tried to convince us not to use the childcare services. The beach attendants showed up late and wouldn’t rent us equipment because they said they wanted to go home early…. Why choose to be in the customer service industry if you are going to treat your customers poorly. We will not be back. PS the water is gorgeous.

All the staff were wonderful and they were very understanding and accommodating to my children’s various food allergies.

Most of the staff were helpful and pleasant. A few staff members at the pool were not warm and welcoming. They seemed frustrated at times. Otherwise the service and staff in all other areas of the resort were amazing. It was a great vacation overall for our family.

Beautiful pool and beach. Plenty of lounge chairs at both. Friendly staff! Comfortable beds ~ spacious room. We had a junior suite.

Our stay at the Palms was outstanding. The service was terrific, Eddy helped us with all our needs throughout our stay. Our family can't wait to return!

First, I would stay here again because the staff were wonderful! We arrived July 4th weekend, it was not overly crowded. Nice atmosphere. Pros: Beautiful, well kept grounds around property including pool and beach. Plenty of clean towels, cold bottled water always readily available poolside. Kind, friendly, responsive staff. Rooms were large and clean. Free buffet breakfast with variety of selections. Cons: I booked all rooms at the same time so I'm not sure why my room was in a building further away from my other family members. First room I was given (Penthouse Suite) had a musty, moldy smell from air conditioning which blows directly over the bed. The love seat and area rug needed a good cleaning or replacing which would probably take care of that musty, moldy smell. View from Penthouse was cement rooftops and parking lot. I asked to be moved and the manager was very nice and accommodating as possible after learning it was also my birthday. The next day I was moved to a different room that looked exactly like the first room (minus the smell) with old furnishings and an area rug that needed cleaning or replacing. Considering the cost of stay I think they could do either. The food was hit or miss on the property. Especially the 4th of July $113 per person BBQ; not worth it! Shops on the property have prices are exorbitant. Shuttle only goes to their sister properties. They do provide free bikes. Overall, enjoyed my stay because it's TCI! Will cost you more than expected!

Out of control kids everywhere. Pool area dirty and unsafe. Management made no effort to enforce any rules. Things were so out of control on the property. Rooms need updates badly

We met some great staff, such as Chrissy at the front desk and Monique in the restaurants. Our only issue, was that we chose a spring break week, so there were kids everywhere, including near the bar at night. I would definitely go back there. It is a beautiful property. The beach is spectacular. We had great food and drinks.

The property is gorgeous! The rooms are well appointed, clean and feel “luxe” in an old school classic way. The beach and bar staff were helpful in making sure we had great chairs at the beach and cool drinks, buckets of water and food. Oats and Rico were our point people all week - they were amazing! We are at Plunge for lunch, Parallel and 73 West for dinner. Pricey like the rest of the island, but excellent atmosphere and service. Tipping goes a long way at the resort. Make sure to take care of the servers and beach staff and they will take care of you! We will be back with the whole family!! 💕💕

Beautiful property with the best beach and sand! Pool and pool bar were great and very family friendly