Ruen Buathong Boutique Hotel

extremely bad experience with the front desk and manager. We arrived at hotel 1 day before our booking having wrongly booked by hotels.com just 1 hour before arrival ( my mistake). The front desk did not try to find any solutions (there are many) to avoid us to pay the room twice (free rooms were available). They tried to cheat and did not wanted to the request for "cancelation without charge " by hotels.com. Finally hotels.com cancel the booking over the phone in calling me back (top service from hotels.com). While trying to solve our issue, a french familly with small child arrived earlier in warm clothes and were not even proposed any changing room option while waiting for the room to be ready (3 hours later). I m sure there was free rooms already available. This hotel should be avoided and in fact be withdrawn of any hotel booking system. Stay away!!! Just looking at your money! Disrespectul and demonstrate a bad taste about Thailand hospitality between no competency and fraud! I do not understand their current rate/note!