Banyan Tree Phuket

It was a really wonderful and happy family trip. The staff were friendly and it was a nice, comfortable place.

The Banyan Tree Resort at Phuket was just amazing! I and my family, including two kids, have rent a Pool-Villa unit. The room was so clean, and the private pool was great not only for the kids but also for the adults. The breakfast and room-service were exellent, and all the staff were so kind. It was one of the greatest trip for my family, and I am sure I will visit this place again (actually my kids want to come to this place every year!).

The check in experience was terrible, me and my family waited for an hour even it has past the chrck in time of 3pm. The frontdesk staff just passing different staff to attend to me and i kneep on needing to explain my name and also need to inform them reason why i am still waiting. No one can tell me exactly what time i can check in.

I booked a villa with a lagoon view that backs right up to the nearby beach. The property is massive, the offer free golf cart shuttles for guests. The villa we booked had its own private fresh water pool, and the accommodations itself felt more like a house than a small hotel room. The staff are all professional, kind and courteous. The staff come in the day to clean the Villa and do landscaping to remove debris on the grounds and skim the pool and do some basic checks, so each day it is restored to the exact pristine condition you checked in, it was amazing the amount of effort staff put in to keeping the villa clean and tidy. They also give you little gifts along the day (candles, chopsticks, bookmark), little keepsakes from the hotel. The longer you stay the more you get. We stayed 5 days but wished we could have stayed longer. The only small issue is the nearby beach which is public access is extremely cluttered with garbage, unfortunately you will need to go to another beach if you are looking for the pristine white sanded beaches. I wish the government would invest in keeping the shoreline free of plastic bottles and garbage. At least the hotel does their part, they provide glass bottled still water, so no need to stock pile plastic bottles on the way there. We were a family of 4 and had more than enough of drinkable daily water. It is somewhat remote location so you will need to budget 30-60 min for Grab transportation to night markets and really good local eateries.

Overall is good but would suggest the hotel to provide kitchen paper as a lot of families live at Banyan Tree and they need to wash a lot of bottles or dishes and theres no towel to dry them. There is a hanger but with most thai resorts there are also a lot of mosquitoes or insects that fly around, with 2 young kids and one still need to bottle feed, is just not very convenience to use the hanger alone

It is an amazing hotel! Staff are extremely friendly, I can’t wait to go back. The only minor inconvenience is that there are no baby changing facilities in any of the external restrooms.

Exceptional hospitality from all the staff. Especially Tiffy from the Watercourt and Mook from Veya - they welcomed us and our baby Yau Yau with warmth. Our family enjoyed all our meals and activities at Banyan Tree. I also loved the cycling experience and the wonderful swimming pools. Overall we enjoyed our time here very much and would definitely come again in the future. Recommending this to everyone, especially families with kids!

This hotel is famous and this time is up to my expectations. Staff were smiling all the time, taking care of my family tenderly, and especially food was great. Just everything that this hotel was offering were all fantastic. 10 out of 10! I will visit again. Thanks.

The Banyan Tree Phuket resort is suitable for family with children. We stayed in the grand 2 bedroom pool villa. The pool was well maintained. We also enjoyed the famous spa treatment in Banyan Tree Spa. Spa treatment required advance booking and it was fully booked 2 days in advance. The Thai restaurant, Saffron, served yummy and traditional Thai food; however, the restaurant had no air-conditioning. We could use the free bicycles to travel within the resort. Please bring along mosquito repellent. We definitely recommended this resort to other travellers.

Was an enjoyable short stay just to wind-up esp an experience for my elderly family member. The room jacuzzi can better improve. Overall was satisfied with stay esp the friendly & attentive staffs.