Sheraton Stockholm Hotel

Great location, great quality rooms. We paid for two superior rooms for almost a week stay for our family in this hotel. However, we had a major issue with construction noise throught our whole stay right above our room. We were declined room change when we complained about unbearable and constant noise from two drilling machines working above our unit, that would start at 7:30 am on most days. When we approached this issue again, quite frustrated at that point and with headache, they refused to make any accommodations, or asked construction crew to suspend until at least we are out of the room. All we were offered were hotel points that may or may not cover one or two nights stay in the future

It wasnt as close as the other properties at the central station, so family travelling with pet and young children..please reconsider. I booked as it was 5 stars but it wasnt as worthy. Bed is comfortable. Pillow too soft. Obviously 3 guests. Given only 2 bath towels and it was a hassle to keep requesting. Very close to old town but if i know its not a "5 stars" i would rather choose one that is as close to the alranda express than to walk 9 mins with big luaggages. Not worth walking. The counter check in staffs weren't friendly, approachable neither service oriented. I wonder how they were fitted as the first touch for guests arriving all over the world. Throughout the 5 nights, there were only one guy who was worthy and a gem to the hotel. Imagine how frustrated to have the counter ladies for a first impression. Just BAD. Requested a nicer view..well wasnt given but was given a interal wall view for 5 nights. They didnt given mention as said sorry my request cant be fulfilled. Simply ignored, take it or leave it. If they acknowledge the request and apologize for not being able to fulfil, i bet guests would be more giving and understanding. Nope, not at all. CHECK OUT was worst, they checked in their system not eye contact no thank. Just ok, u can leave now. 🙄 Sincerely, Your guests from SINGAPORE

Great stay for one night with family. Staff was friendly and helpful. Room was spacious and had everything we needed. Breakfast was amazing with a wide selection and possibility to ask staff to ake omelettes.

We stayed 2 nights at junior suite and the first day we had an issue with AC with very loud noise. The issue had been brought up to the customer service office but they offered us to downgrade the room which was half the size of our room with very little discount as none of other suites were available for us to switch. We ended up staying at the same room as they promised they would fix the AC the next day but no one came to fix it and we didn’t get any follow up call regarding the AC. It was our first time in Stockholm and people were nice everywhere we went but we regret that we had stayed at Sheraton Stockholm and it would definitely ruin all the good experiences we had in Stockholm. :( The rooms are outdated and certainly not 5 star hotel in terms of customer service and condition of rooms.

The Hotel was a walking distance from the train station a 4 min walk, there’s a McDonald for the kids, multiply Asian restaurants, a buffet restaurant, pasta cuisine, espresso cafes. The hotel is in a great location: can walk to the town and explore the local shops, there’s a Burger King there. , Hop-On Hop -Off tour is across the street. The hotel is clean, great staff, the bar is a go to, if you need relaxation moment. The gym is nice if you need a quick work out. My room was big with 2 beds, the housekeepers clean every day. I had a wonderful stay!

Good stay in Stockholm to visit family. A bit tricky finding the main entrance at first due to construction but everything was smooth after that.