H10 Puerta de Alcalá

This is THE best hotel I have stayed at. The attention to detail that the staff provides is unmatched. During check in I asked about a crib being brought up and Eva assured me that one would be brought up without any issues or hesitation, me and Eva talked about the reason for our trip and I mentioned I was celebrating my 30th bday. Once we got to our room the cleanliness, ample space, and view of the city left us feeling happy about our hotel choice. Before heading out for some sight seeing a crib was brought up, with an extra towel, little stuffed animal, and body wash for babies, this small act really shows how about and beyond they go. When we returned back to the room we were met with a bottle of champagne and chocolate cake and a sign that said Happy Birthday! I was beyond surprised and blown away by this gesture. During our stay we visited the bar twice, and both times Alonso provided exceptional service. Not only were the drinks and appetizers amazing, his ability to build rapport and remembering us the second time we went really went a long way. I would stay here over and over again

We love this hotel. We stayed with our 2 kids (8 and 6). The room an bathroom are great. On this trip we stayed a week, which made us want a window with a view and I think this is not possible in the rooms for 4. The location is unbeatable. You are very close to the best shopping and in front of El Retiro Park.

Not really family friendly. Noisy at night, construction noise early morning. Small tub, that they call pool