NH Collection Barcelona Constanza

Great hotel with great staff. Had an issue on checkin where 2 of the party had been put into a double room rather than twin but reception sorted it out quickly and moved them. The room they were moved too was a downgrade however and we did have a few issues getting replacement gowns/slippers and trying to access the spa, which was included in our booking. Rooms were nice and clean however could have used a bit of an update in the bathrooms as there were a few rust spots and signs of aging. Nothing major. Same could be said about the spa. Spa was a great addition to the hotel. Staff great. However one of the days there were people in there videoing and making the party feel uncomfortable, generally against spa etiquette as this was not ideal as most people don’t like to be filmed while relaxing in their swim suits. This was noticed by 2 members of staff and nothing said, so we assumed this was more of a rule in the UK than other countries. Pool left a lot to be desired with no poop bar and minimal space and deck chairs. Lots of screaming children all hours of the day. Breakfast in the hotel was great. Lots of choice and included white and rose cava as well as a sweet station for kids. The staff were attentive offering coffees, smoothie shots and water. Fast food restaurants in the hotel also great. Staff really friendly and helpful. Food was good. Nice fusion type restaurant. All payment in the hotel you were able to choose the currency. Which was great.

Just back from an amazing stay, rooms are a great size for a family. The room and general cleanness of the hotel was exceptional. The beds are ample size and very comfortable. The location is great with plenty of places to eat and drink close by, and if you don’t mind a walk there is plenty of the bigger attraction within walking distance. However, if walking is not your thing there is a taxi rank directly across from the hotel. The staff were friendly and very accommodating. I would like to give a personal thank you to Kiría at customer relations who went above and beyond for my family. I would highly recommend and I am hoping I will visit again in the near future.