Hotel Derby Barcelona

The location is great. Hotel building is very old, which is fine as it reflects the price. I booked after reading many positive reviews, which is so different from my stay experience. I booked for 8 nights, triple room (queen bed and sofa). We initially got a room on level 1, close to the elevators. The room had a loud buzzing noise from the elevator. I called reception and told them it. The staff did not seem surprised or asked questions to clarify what sort of noise it was, but immediately agreed to move us. We moved to another room on the same level, further from the elevators. The buzzing noise was still noticeable, but less noticeable, so we were ok with it. Unfortunately, the room had a thin connecting door to the adjacent room. We could hear the next door guests talking - not just mumbled conversation, we could hear what they were saying, including phone calls. We went to speak to the reception again, explaining that the next door guests were not talking extremely loudly or having a party, it’s the thin connecting door that allowed us to hear everything (meaning they could also hear us). The reception said the hotel was full, so it’s not possible to move that evening. The next morning we talked to reception again, who refused to move us. Finally we paid to upgrade to a junior suite, because the stay was already prepaid. The staff did not care at all. Will not stay here again.