Serennia Fira Gran Vía Exclusive Rooms

The property is really nice and the area is very safe for family vacation.

We stayed two nights at the end of a cruise before flying home to the U.S.A. We chose it because it was highly rated and affordable. It was definitely off the beaten path and a bit outside of city center. The pros: very clean and spacious enough to accommodate our family of 3. The room was equipped with all of the expected amenities. The neighborhood surrounding the hotel was safe and had great local eateries and shopping, as well as a full grocery story just a few blocks away. The cons: finding a taxi on the fly was not easy. We figured out it was best to download the local taxi app. The one time we asked the front desk to help we were charged additional fees for the pre-arranged pick up (about $15). Also, the initial front desk staff person was not super friendly and did not speak English (I don't know that any of the staff do). That is fine - we are in Spain after all - but beyond that she just seemed annoyed and not overly helpful. To be fair, that was our experience at the other hotel we stayed at in Spain and might simply be par for the course?!? The other issue was that it was not quiet between rooms. We could hear our neighbors quite clearly - above and beside - and it was loud. However, it quieted down in time for bed so it didn't end up having too big of an impact on our experience. Either way, lovely area, but would probably opt for something more city center if we were ever to return.