Hotel Puerto de Mogán THe Senses Collection

A return visit for a special anniversary... But NEVER AGAIN. Hotel is in a beautiful spot... but so run down now. Uncomfortable beds Air con not working... wasn't even good as just a fan To cool down you need to open the french doors... on the ground floor that means that your open to the world all night... with a barricade of chairs just in case... but we were awake because of the beds anyway. Pool area... wasn't actually "cleaned" in a week... just stuff picked up Great Bali beds to hire... supposedly starting at 10.00... one day 10.25... another 10.45... another gone 11.00 REALLY? They come with drinks and nibbles and fruit to "start the day"... one day the fruit arrived at 1.30pm! The drinks holder by the bali bed... NEVER cleaned, really bad! The roof terrace... bug heaven, filthy water laying in dis-used showers... broken beds... Small hotel that can get taken over by large groups.. one family with 11 kids took over the pool for days... unbearable. Hot food in the restaurant... very often colder than the salad bar! However, the salad choice was fab... and cold options/breakfast great. This was such a bad stay that we checked out early (at great expense) and moved hotels! Take heed management.. your staff are great... but if you don't sort things out your lovely hotel will never recover... It could be so good... but someone needs to take charge and sort it out!