H10 Costa Adeje Palace

We treated ourselves to a night here while visiting my mum who lives more inland. I remembered how kind and friendly the staff were the previous year when we had a day pass, and they were kind again this year. Our standard room was gorgeous with a huge balcony that the older kids loved. Beautiful grounds, but only one warmer pool..nice chilled out vibe. Felt classy and no queuing for anything, food and drinks of good standard.

My friend and I went to Tenerife for his birthday. I booked a 'family room' and requested in advance that there should be 2 beds. We were disappointed to find only one double bed and a sofabed. We paid around 850 euros for 3 nights, which had to be paid at check-in before we saw the room. We requested that the hotel add a second bed on the first day, but nothing happened. We asked again on the second day and were told something would be done. We were under the impression a single bed would be added. We were disappointed again to find they had only made up the sofabed. For what we paid, this was a very poor level of service. The room we were allocated was not very nice. It had zero view, blocked by overgrown vegetation. The room was in need of modernisation. For example, electric sockets were old and loose and there were no USB points. The food was very average and not up to the standards of other H10s I've visited in the past. I would not recommend this hotel, there are others that are far better and that take customer service seriously.

Stay was good overall. Had some small issues at check in but they were sorted. Great hotel for family and chill out holidays. Room cleaned every day, great staff. Interior updating going on presently.

I did feel apprehension about visiting this hotel after reading some comments regarding food, staff and general appearance, however, my fears were unwarranted as I could not fault this hotel in any way. I also spoke to several other guests who agreed that the hotel met with all their expectations and could not understand the negative comments made about this hotel. In all it was a great location, great food, room service was good, staff were excellent. I came here with a friend and will be returning in October with my family.