Radisson Collection Bilbao

Lovely hotel, great family room, huge beds, very clean.. service on the rooftop bar could be improved, just not enough staff there. But everything else was great 😊

We were given an opportunity to upgrade to a junior suite for 5 euro per night before our arrival which was a great deal. Imagine our surprise when we arrived to find out we had been upgraded to a suite!! From the photos it looks like all the rooms share the same standard of decor and fittings which are stylish and contemporary. Check in, spa and breakfast service staff were all fantastic. Pool and sauna area are nice and relaxing after a long day walking. The hotel is a good all-rounder and any not so great reviews don’t seem justified. Any initial opening teething issues seem to have been long resolved. I don’t mind paying a little extra for the spa as I’m assuming it helps to keep the room costs down for those who don’t want to use it. You will or almost have the place to yourself so it’s worth paying. Breakfast options are good and thankfully the coffee was not a nespresso machine like other seemingly 5star places I’ve stayed. We had to get pillows and duvet changed from feather to hypoallergenic as I forgot to ask at initial reservation. This was done swiftly and without being made to feel like it was a hassle. I’m not a morning person at all so I must say a big thank you to breakfast service team for making me feel chilled and relaxed and having genuine kind smiles on their faces when I was trying to wake up. My partner works in hospitality so I appreciate how hard the people are working to provide the level of service we received. Thanks for a wonderful stay