Grupotel Maritimo

Not for family

We had a most terrible holiday at the Grupotel Maritimo hotel. We arrived late night around 11pm with an 8years kid and 8 months baby and been met by very rude receptionist Isabel. By the mistake at the booking we marked that need a baby cot, but didn’t marked that baby coming with us, so one week before holiday called to the hotel to inform about that. The lady who answered the phone said to me “we will find solution, any age kids are welcome”. But that night receptionist Isabel didn’t want us to check -in. She was really rude and told us to leave the hotel. When I asked her if she means that our family with 8years kid and baby have to sleep in the street, she just answered YES! That’s absolutely unacceptable. Later on , we decided to buy one more extra room just for one night cause my partner had business plans in Palma and he could sleep in company’s apartments. Yes, our holiday were destroyed, we couldn’t stay together. The rest 3 days all the time I felt pressure from the reception. They been asking me when we are checking-out. Two times I got a note to contact reception and again it was presure to move out. We felt very unwelcome. Even my kid felt the same. We been overcharged for the room and for the city tax.

Our 15th visit to this hotel - says it all ! We get Xmas cards from the staff who treat us like family. Really recommended.

From the moment we entered the hotel the excellent customer service and care started. There are staff who are greeted by regular holiday makers there as family. We arrived late and they had a chef make us some food which was totally above and beyond for the time we arrived. The hotel was fabulous had loads little rooms to relax, outdoor pool, indoor pool and gym looked immaculate The rooms are great and comfy The food was the best we have had in any hotel we been to. The great think about the Restaurant was you had your own table for the duration of your holiday. So you knew exactly where to sit and not feel rushed. The Entertainment was also amazing, Martin who has been there years, as he came and spoke to us always makes sure it’s a first class show It didn’t disappoint, we had Carlos who is Pavarotti, George Micheal, Robbie Williams then Queen, greatest act I have ever watched He is booked every other Monday during the peak season as he is so good and a real crowd pleaser

Nice quieter area close to fantastic beach. Pools a little bit cold even in June. Breakfast (with exceptions of the crepes) was adequate at best, dinner however was usually great. Most people were older, so not so noisy, but also at times not much to do for us on site. But in general high standards and a good stay. For 65+ this probably should be a 10. For families maybe an 8 due to lack of family activities.

Fantastic family friendly hotel . This was our eighth holiday in this hotel . We even exchange Christmas cards with some of the staff. We intend to go back next year and in future years. We do go to other places as well but always compare others with this hotel who really sets the bar.

Good hotel, friendly staff, although some over do it with the kids in restaurant when you just want peace to eat. Excellent air con and good wi-fi. Would expect water tea and coffee to be provided in the room for the money spent. Natalia great as kids entertainer!