ibis Ambassador Seoul Myeongdong

This hotel is not only super clean, nice and decent, but also so convenient to all the places like food, mall and shopping! I would def recommend Ibis to family and friends.

Overall is good, just the Wi-Fi connection is not good sometimes. Will recommend friends and family to visit again

I have stayed here before in the past, and like the location and convenience. This time round, I found the service to be a little bit lacking. Not sure if its because I only stayed for 1 night, but there was no warm hospitality that I remembered or usually experience with most Accor hotels. Service staff seemed a little unfriendly and unwilling to help. I have a young child with me this time, so I called the front desk to ask if they could help to let me know the timing of the next airport bus, but was curtly told to just self check the schedule on the 19th floor reception myself. Sometimes you just need a little bit of help when trying to manage travel with toddlers and some friendly service would have made a world of difference for us.

My family booked six rooms total on five reservations. The hotel never responded to any of the three separate emails we sent in the weeks prior to arrival asking for our rooms to be close together, which resulted in us being on four different floors. Additionally, several of us had to switch rooms multiple times due to the conditions of the rooms (moldy and musty smells, uncomfortable mattresses, inability to control temperature with temperatures getting up to 82 degrees F due to the air conditioning being turned off every day from about 3am to 8am). While the staff were very nice, the cleaning crew definitely did not vacuum our rooms and they often forgot to replace our toilet paper and empty our trash can. On the plus side, the location can't be beat, with plenty of transportation, food, and shopping options.