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Shaza Makkah

5 star hotel
9/10 Excellent
(222 verified Hotels.com guest reviews)
See verified family reviews (7)

generated by AI based on family reviews

Overview

Families will find much to appreciate at the Shaza Makkah. Many guests praise the extensive and varied breakfast buffet, which is a particular hit with children. The hotel's proximity to the Haram is another key advantage, although it's worth noting that there is a steep incline on the way back. While some reviews mention issues with the kids' club and room maintenance, the overall experience for many families is positive, thanks to the helpful staff and the hotel's convenient location.

Guest highlights

The extensive and varied breakfast buffet, with plenty of options for children.
The hotel's close proximity to the Haram.
The helpful and friendly staff.

About the hotel

This smoke-free hotel features an indoor pool, a restaurant, and a fitness center. WiFi in public areas is free. Additionally, a 24-hour business center, a complimentary children's club, and a coffee shop/cafe are onsite.

Nearby attractions

Shaza Makkah is located in Mecca. Well of Zamzam and Great Mosque of Mecca are notable landmarks, and the area's natural beauty can be seen at Cave of Hira and Jabal al-Nour.

Popular amenities

Family friendly

Free children's club
Indoor pool
Laundry facilities
Playground
Refrigerator
Soundproofed rooms

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 restaurant and 1 coffee shop/cafe
24-hour room service
Buffet breakfast available for a fee daily 6:00 am–10:00 am: sar 70 per person

Spa

Massages

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage

Accessibility

Accessible bathroom (select rooms)
Bathroom emergency pull cord
Braille signage
Grab bar near toilet
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility
Low-height counter and sink
Wheelchair accessible (may have limitations)

Things to do

Fitness center
Indoor pool
Playground
Spa services

Conveniences

Elevator
Free newspapers in lobby
Front-desk safe

More

Smoke-free property

Nearest Airport

Airplane
King Abdulaziz International Airport
74 km from this hotel
map

Reviews that mention...

Family Reviews

for Shaza Makkah
star-fullstar-fullstar-fullstar-fullstar-empty

4 out of 5 stars

7 reviews

Review data

5 star reviews

43%

4 star reviews

29%

3 star reviews

29%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Shaza Makkah

Latest reviews (7)

H

Hussain

5 Mar 2024 - 11 Mar 2024
reviewed on hcom

3 out of 5 stars

- Poor management, we delayed our Umrah by 5 hours because we were told the kids club will open at 3pm (3-9pm) but no one was there at 3:15pm, upon checking, the management was making an excuse, it's first day of Ramadan. They didn't know the contact number of the kids club staff, when I showed them their mobile phone number, they asked us to wait in the lobby and disappeared. Ultimately, we had to take our 3 kids for Umrah with us in the hot and busy conditions. - Jowel (Janitor) was the doing the good job but he was clueless when I asked why the shower area turn into a puddle whilst and after the shower is taken? He was carrying a squeegee to just clear the standing water. Water had damaged the woodwork some areas around the toilet which requires hole filling and remediation work done. - Buffet breakfast was excellent, staff was nice, thanks for the incharge who let us take some fruits and cakes for our kids who were sleeping during the suhoor (1-4am). - The guy in arab attire who was serving welcome drinks was great, my kids got excited when they saw him on Shaza's Insta page - Check-in was smooth, hotel condition was good and clean, well maintained except room toilets, lifts were instantly available - Good 10 minutes downhill walk, not good when you return with a wheelchair or pushchair. - Bus took 25 minutes, from Hotel it took us to Al Rasaifah for a utrun then went past the haram to the Aziziya area and took another uturn then dropped at the bus stop near the haram
I

Irfan

16 Dec 2023 - 20 Dec 2023
reviewed on hcom

5 out of 5 stars

We stayed at Al-Shaza for 4 nights. We had some issues with the rooms not being ready and a junior member of staff was not very helpful & Rima stepped in & she resolved the issues. We even managed to get 2 connecting rooms to pleasure. The hotel is walking distance to Haram & although there is construction around with the Haram extension it did not cause any inconvenience. Sahadt also was very helpful from a room service perspective. Breakfast has plenty of choices and is highly recommended. Overall, a very nice hotel & not too crowded like some of the other hotels.
A

Anam

9 Oct 2023 - 13 Oct 2023
reviewed on hcom

3 out of 5 stars

The room had a sewage smell in it. It was very annoying and after a day and a half we complained and they changed our room but that caused a lot of hassle. It was late at night had to wait a couple of hrs. Also had to move all our stuff so it was inconvenient. Atleast they changed it. Otherwise it was an awesome place . Breakfast was top of the line. Haram was 4 mins walking but to walk to the main entrance was 12 mins walk. They have a shuttle that takes you below the haram and you can walk up to the centre of masjid. It had a steep incline to get to the hotel, so I wouldn’t advise for families with old people or young children. But the then rate was 2/3rds of hotels in the clock tower. So it is something you will have weigh out. Higher price or more walking.
S

Sadiyah

22 Sept 2023 - 1 Oct 2023
reviewed on expedia

4 out of 5 stars

The hotel was lovely and very modern. I loved coming back from prayer to have the complimentary iced tea and dates. The breakfast was amazing, probably the best I've seen and would book with Shaza again just for this. There was a vast array of pastries, fresh fruit, yoghurt, jams etc as well as hot food. Umar (the chef) made delicious fresh eggs in any style you wanted, whilst there were also fresh waffles and pancakes. The best part is there would be a change so you wouldnt get bored. The negative is the cleaners would do the bare minimum i.e. make the bed, empty bins and replace few items in the coffee station so i had to tidy the room myself if I wanted it mess free. The location was great and very close to Masjid Al Harams new extension and would say it would take approx 6 mins to walk to the king Fahd gate. Only problem is the route back to the hotel is quite steep so elderly may struggle however there is a frequent shuttle bus. There is a kids area but it was quite poor. My 2 year old got bored very quickly as there wasnt much going on. I expected some organised activities or more toys but there were a few building blocks and aome colouring books which had been already used. Overall, we had a pleasant stay at Shaza and if we had the opportunity we would most likely book again. Thank you to the staff who were all very kind.
M

Malaak Chatti

9 Sept 2023 - 11 Sept 2023
reviewed on hcom

5 out of 5 stars

we had a perfect stay - highly recommend and will be telling friends and family to stay here. Breakfast was excellent and varied with plenty of vegetarian options.
S

Shafiqur

22 Jul 2023 - 25 Jul 2023
reviewed on hcom

5 out of 5 stars

We have had an amazing time at Shahza Hotel. The hotel is near the Haram. It was a little bit uphill otherwise everything was excellent at the hotel. The staff were very friendly and helpful especially Shamshaad Alam & Amaan were very helpful and courteous. I would recommend this hotel definitely We can't wait to go back to this hotel with our kids. Thanks
H

Hassan

Invalid Date - Invalid Date
reviewed on orbitz

4 out of 5 stars

This is not my first time staying at Shaza Mecca, I love this hotel and I like to stay here any time I visit the holy city of makkah, the breakfast is top notch and the chef’s are amazing especially Othman “ the scrambled egg maker chef “ I like to also recognise “ Kawsar “ the cleaning guy, his warm welcome and kindness is beyond expectation, he welcome me , wife and my 2 months old baby girl like we’re at his own home. I will never forget Kawsar and his kindness, if you stay at this hotel and you reading this message or review please meet kawsar, you will not be disappointed. Peace
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