Vilalara Thalassa Resort

We stayed with our family for 5 nights and I was upset at the end on the way things are handled here. Lets start with the positives - the location is great and one of the few properties with direct beach access. The gardens are well kept and most of the pool and beach staff are excellent. Raizes is a treat Sadly when you land you will notice a very small office to report too which is labelled as reception. There are 2-3 people working here with 1-2 buggies at any given time. You can see the stress on their face and the fact that they appear stretched and busy. Granted we went at the busy end of the season but with the amount we paid surely we deserved much better. The manager who I think is called Tiageo (Brazilian bloke) had a definite chip on his shoulder. Once you manage to locate your room you would notice that the roads in the property have potholes, yeps you heard that correct. The room showers work on one temperature only, either cold or excessively hot. And don't try and complaint, you get the look that you start doubting yourself, or the reception staff start acting as if they don't understand English that well ! We resorted to using the free showers in the wellness spa as the showers worked as they should in that place. The place is hilly and no buggy staff is keen to give you a lift even if they are going empty. We have stayed is most luxurious properties and never noticed this. And the staff wont initiate any greetings to you, they look saddened and underpaid.

The hotel was lovely... But i complained from the 2nd day there about children running about naked urinating next to the pool 4 times i complained to front of house To no avail