Sao Miguel Park Hotel

This hotel was so very good! Large pool for the kids, jacuzzi, comfy beds, nice breakfast and friendly staff we loved it

This hotel was ok. The staff was kind, we were able to park for free in the big parking lot, and we had a nice balcony. For someone who likes luxurious things, this hotel was very outdated. The pool area had almost no view and the ladder to get in was loose and squeaky. Brown carpet in our room, worn out floors everywhere, scratches and marks on walls, and tacky kids crafts to hold the curtains throughout the hotel. One of the chairs in the dining room clearly had a broken leg and was still at a table. When we went to breakfast near the end there were crumbs on almost every table indicating the staff did not clean after others. The tablecloths seemed very worn and pilly. Lastly the hotel had a very very strong cleaning odor so I would not personally stay there again but it didn't bother my husband. We were happy the air conditioning worked well, and the location was great.

When I arrived alone with 3 bags, a toddler and a stroller; no one came to help carry the bags to the reception area. After I checked in; no one offered help with the bags so I had to ask. The rooms are okay but overall quite dusty and I had a feeling it wasn’t clean enough. Especially the rug. There’s only one water bottle which we finished right away, so I had to call in but in the evening no one can bring water or kettle. In general, the staff was not welcoming or friendly. In the cafeteria, one again, no one offered help or to bring me coffee while I was dealing with the toddler. The breakfast was quite bad. No eggs, just bread cheese and cold cuts which I don’t eat. What ruined everything was the fact that they refused to push the checkout out time, although I offered to lay extra. I had to sit in the lobby with sobbing toddler that wanted to sleep badly but couldn’t cuz he needs a bed and quiet. I wouldn’t come back there unless I really had no choice.

We booked a family room for four with two boys of 10 and 13 years. The room was extremely comfortable with plenty of space, and had 4 single beds. We didn't feel cramped at all. The staff were very friendly and went out of their way to help us when required. We went for lunch in the bar one day and realising the restaurant had just shut, the lady in the made a special request to the cook to see if she would cook something from the menu- she kindly did and it was delicious. They went out of their way for us! The hotel was equipped with two lovely pools and all that you would expect from a hotel. Thank you for an amazing stay!