Hilton Princess Managua

DONOTCOMEHERE I I wish I could rate this hotel 0 star in fact. That wouldn’t be right to some of the employees there. This hotel has been a disaster since my family came here for vacation & to visit family. They have completely ignored our request to clean the room on multiple occasions. Even when I informed them I found a cockroach in the bathroom tub. The AC feels like it’s not functioning properly. Even when we called the maintenance worker, the room doesn’t feel cool. We had 2 rooms 503 & 514. All this happened within the first 3 days of our family vacation & still had 3 more days to go. The lights & the water seem to turn off randomly at times during our stay. It happened when I was taking a shower & another when my mom was using the bathroom. They had another moment when the lights went off again. Also when taking a shower the hot & cold water seem to come out randomly if both knobs were turned on it keep a combination of the temperatures. It took good amount of calling the front desk to make sure things would even work a regular standard hotel experience, let alone a the Hilton name.The one saving grace is not the front desk it surely isn’t, it’s the workers, the cleaning staff, the maintenance staff. They were friendlier & more attentive to our concerns. I will NOT be coming back to this hotel ever again. STAY AWAY !!!!! Did not BRING ANY VALUE TO MY FAMILY VACATION.

Over all the service personal were great. We loved the restaurant and the bar inside. My issue is with the font office staff. They gave a key of my room to a kid I did not come with. No one ever reached out to me to see if it was ok. They just handed it to him because the kid told them he was with me. Why bother taking peoples identification if you can just walk up to the front and say ur with someone and they will just give a key. I am so disappointed with the front office staff.

My family ended our time in Nicaragua at this property. It was clean, walkable to Metrocentro and a playground, and had convenient room service. The staff was helpful and courteous.