Heartland Hotel Queenstown

In brief: Hot water ran out, shabby bathroom with hole in the floor and rooms weren’t interconnected. We chose to book two rooms at the end of a family cycling trip and requested interconnecting rooms. This was confirmed when we booked and again when we arrived. However the rooms were adjacent but not connected. The hot water ran out after one shower. There was a hole in the bathroom floor and the toilet cistern jammed and looked like someone had taken a belt sander to it. On the plus side the beds were super comfy. We were told the hot water ran out because it was a busy time and we could shower in the gym. Not good enough in a hotel. I’ve stayed in hostels and caravan parks and never had this problem before. The staff were apologetic but didn’t do anything to make up for our inconvenience. I guess since we were only staying one night we weren’t a priority. It is also a fairly noisy place as the rooms open to the outside with car parking and comings and goings all around.

Good place to stay especially with a family as at least our unit had bedrooms on two different floors. The property and units are definitely aged but were clean and in a great location. Perfect for one or two nights.

Facilities: Very comfortable; Value: Great deal; Service: Helpful & Friendly; Cleanliness: Spotless; Will recommend to friends and family