Novotel Auckland Ellerslie

Very clean and efficient attentive service. Great bar food. Could do with a non child area for guests as a mob of kids spoilt the bar atmosphere and made it hard to relax.

The staff for dining made this stay. Travelling with children can be hard at times. They made such an effort to make our Son feel seen and happy. Its all we heard about after our stay. The food, the rooms were great but the staff friendliness would make us return again and again.

I stayed in Novotel/Ibis hotels in many countries and different continents therefore is a review based in experience as well. I will not stay again again in this hotel. The hotel is okay (the building is mixed between Ibis & Novotel) and no complaints regarding the building, location or cleaning. This particular Novotel/Ibis have poor management skills. We stayed a few days as a family (with a young kid) and specifically for the weekend they allocated opposite and between our room a huge amount of teenagers making party, screaming at night, insulting/fighting and vaping in the hall, etc (something that not even in a cheap Hostel happens). Took many attempts for the reception to take acknowledge of the situation (specially for the fighting and the insults that generated guests to feel unsafe). The reception argued that because the hotel was full they allocated people as possible and they only took seriously the situation when I mentioned to the reception that I will escalate to the authorities and the teenagers where jumping in the Hall.

Overnight stay with family. Very comfortable and clean. Breakfast buffet very good and catered for gluten free. Very central, few minutes walk to train station.

Lovely stay with 2 primary school aged children. Everything was clean, staff were friendly & helpful, the gym & bath were great bonuses. Will definitely stay again

The staff and service were top notch. Room was fine but noisey. Each time a person shut their door in another room nearby it would shake the wardrobe glass doors, this happened while sleeping so not great. Air vents were super loud also despite dropping the fan speed. Coffee supplies were grim and milk revolting inside the room. Bathroom needs a spruce up too. Still clean and tidy and comfortable warm beds. Something inside the room like a compendium would be ideal as we were not told anything at checkin nor knew where anything was. The restaurant was pricey for dinner but delicious. Buffet breakfast was spectacular and the kids had a great time! We would definitely stay again but would bring air plugs for the night.

I stayed for 3 nights with my family (includes baby). All of hotel stuffs are amazing! Particuraly the restaurant stuffs are so friendly to baby! ...dandled my baby wow!