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Hotel Chichen Itza

3 1/2 star hotel
Kids stay free
8.6/10 Excellent
(707 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

Along with an outdoor pool, this smoke-free hotel has a restaurant and a bar/lounge. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a poolside bar, concierge services, and laundry facilities. Change of towels is available on request.

Nearby attractions

Located in Pisté, Hotel Chichen Itza is in the city center and near the boardwalk. Court of the Thousand Columns and Pyramid of Kukulkan are notable landmarks, and the area's natural beauty can be seen at Cenote Ik kil and Cenote Yokdzonot. Relax and indulge in the area's health/beauty spa, or seek out an adventure with ecotours nearby.

Popular amenities

Family friendly

In-room child care (surcharge)
Laundry facilities
Outdoor pool

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Food and drink

1 poolside bar and 1 bar
1 restaurant
Free full breakfast available daily 7:00 am–10:00 am
Room service available

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have elevators
Wheelchair-accessible path of travel

Things to do

Outdoor pool

Outdoor

Garden
Outdoor furniture
Picnic area
Pool umbrellas
Terrace

Conveniences

Front-desk safe

More

Smoke-free property
map

Reviews that mention...

Family Reviews

for Hotel Chichen Itza
star-fullstar-fullstar-fullstar-fullstar-empty

4.5 out of 5 stars

3 reviews

Review data

5 star reviews

33%

4 star reviews

67%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about Hotel Chichen Itza

Latest reviews (3)

o

oscar

17 Jun 2023 - 19 Jun 2023
reviewed on expedia

5 out of 5 stars

It is a very nice Hotel that on my next trip I will recommend it to my family and friends, special the people who works there very nice people.
D

David

10 Jul 2022 - 11 Jul 2022
reviewed on hcom

4 out of 5 stars

Very nice 1-night stay with family of 5, in 2 rooms, with view on the pool (quieter). Food (breakfast and diner) was great, and pool very much appreciated. Friendly staff.
A

7 Jul 2023 - 8 Jul 2023
reviewed on hcom

4 out of 5 stars

We had a wonderful one-night stay at this hotel. We got 2 rooms for our family of four. The place was clean and the beds were comfortable. The rooms could use more light and it took about 10 minutes (or perhaps a bit longer) of the showers running before the water got hot. We had dinner at the hotel restaurant, which was pretty good. And their breakfast was good as well. It’s very close to Chichen Itza and is close to an OXXO (a chain convenient store). All in all it was a nice stay.
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