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El Zaguán Colonial by GuruHotel

3 star hotel
Kids stay free
8.6/10 Excellent
(366 verified Hotels.com guest reviews)
See verified family reviews (2)

About the hotel

An outdoor pool, a restaurant, and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, laundry facilities, and a 24-hour front desk.

Nearby attractions

Located in Valladolid, El Zaguán Colonial by GuruHotel is connected to a shopping center. Convent de San Bernardino de Siena and Cathedral of San Gervasio are notable landmarks, and the area's natural beauty can be seen at Cenote Zaci and Cenote Samula.

Popular amenities

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli

Wifi

Available in all rooms: free wifi and wired internet
Available in some public areas: free wifi

Food and drink

1 bar
1 restaurant
Room service available

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Accessibility

Accessible bathroom (select rooms)
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
In-room accessibility (select rooms)
This property does not have elevators

Things to do

Outdoor pool

Outdoor

Garden
Terrace

More

Designated smoking areas
Renovated entire property - november 2018
map

Reviews that mention...

Family Reviews

for El Zaguán Colonial by GuruHotel
star-fullstar-fullstar-emptystar-emptystar-empty

2 out of 5 stars

2 reviews

Review data

5 star reviews

0%

4 star reviews

0%

3 star reviews

50%

2 star reviews

0%

1 star reviews

50%

We have selected a sample of reviews which reflect what families have said about El Zaguán Colonial by GuruHotel

Latest reviews (2)

S

Steven

5 Nov 2023 - 6 Nov 2023
reviewed on expedia

3 out of 5 stars

It was nice but night time kids playing so loud.breakfast was so good.
S

Siraaj

24 Jun 2022 - 27 Jun 2022
reviewed on expedia

1 out of 5 stars

The rooms are much smaller than what they appear to be online. We asked for Larger room and they didn’t have one available which was ok. I was only laying in the bed for just a min and in that min, 5 ants crawled on me. Upon further inspecting of the room, we noticed a swarm of dead bugs all over the floor near the closet, and a few trail of ants in different areas of the room. We alerted the front desk and he apologized and tried to take action. He called the owners and the owners declined our request for a refund. He offered us a smaller room or two separate rooms which wasn’t going to work with our 6 and 10 year old child. We ended up leaving and staying elsewhere. We didn’t feel good about staying in any of the other rooms, Very disappointed and I would not recommend this hotel based on our first impression, our room and the way the owner handled this situation. They will probably have some crap excuse like that did with the other bad reviews. Don’t waste your time or money here. I hope the money you didn’t return to us was worth this bad review and others not visiting in the future
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