Hotel Los Frailes

Great family hotel with a good size pool, large rooms and a restaurant.

Beautiful hotel! Decor was gorgeous, my family and I booked the “Family Double Room (Industrial Contemporaneo)” and we were not disappointed. Super clean and spacious room, helpful staff, calm ambience, all at a great price. We booked this room so we can visit Chichén Itzá in the morning, which is just a 45 minute drive. Breakfast was included as well as free parking and A/C. Would definitely book again, no doubt about it!

We had a perfect stay with our family. The staff is very kind and the room very comfortable.

I'll start with the good: 1. Staff is really friendly and helpful. I believe they do their best possible. 2. Our room was very nice, big and clean. 3. Great infrastructure. Needs improvement: 1. Breakfast could be an hour experience. It takes forever to be served. Arrive early if you want fruit, otherwise the big family table will have it all. I mean, they know the numbers. 2. It seems front desk has only one hair dryer. We had to returned it 30 minutes later as other guests were waiting. 3. Hot shower is a random experience. To be sure ask front desk to turn the hotel heater on before you shower. 4. WiFi coverage could be improved. Signal comes and goes, is weak and won't reach restroom area in our room. Internet was out for one day when I left. Bottom line: Hotel can be excellent if only a few crucial details are handled.

Very pleasant stay with family of 5. Some issues in opening the safe, but was resolved quickly by the staff. Nice pool for the kids. Easy parking on site. The staff was globally very helpful.

Our family loved staying here! The hotel comfortable, very clean, quiet and safe. The staff were very friendly and took great care of our every need. We enjoyed spending time in the pool, breakfast was delicious and the great location made getting around very easy. Highly recommend this hotel!