Hotel Araiza San Luis

Perfect location. Property in excellent conditions. Will definitely stay again with family.

We had to find a place to stay last minute found this one. It was so nice my family loved it especially the Starbucks they had on the property the restaurant was also convenient food was delicious. I would definitely recommend this property to family in friends if they are ever in Mexico

At the time of my check-in I was told that I booked two rooms instead of one. I explained that I booked only one and they insisted that two rooms were booked and paid for under my name and that I needed to call expedia to get a refund for the extra room. I told them to leave it as it was because I had a family member from out of town looking for a hotel and I didn't have the time to go through my back account and find an invoice or call expedia to cancel that extra room. I kept both rooms for my self and for my family member and later that day they were looking/calling for me non-stop to stop by the front desk because they made a mistake and that extra room wasn't paid for. So at the end I did pay for that extra room and spend extra money I wasn't planning to but didn't have another choice .

Their internet service is really bad, it kicks you off so often that it’s really non-functional. Then House keeping comes down the hall every morning screaming “lavandería!!!” or laundry, at 7am, knocking on every door, waking everyone up, regardless…. This happened both days we were there…. The rooms are beginning to show its age, not the best maintenance I’ve seen…. Pillows smell pretty bad, which is something I always notice. And finally, upon leaving, you start getting knocks on the door and a call from reception at 12 noon, sharp!! urging you to leave. I was traveling with my 3 small kids, and it took us 10 minutes after 12 noon to move everything out, and these people were loosing their mind…

Very clean , great customer service. All the staff is professional and helpful. Easy parking, and convenient stores, close by. Walking distance. I stayed a extra unplanned day also. My family And I enjoyed my our time there.