Cielo Maya Beach Tulum

I would definitely avoid staying here if possible , the check in was great and fast they even walk you through the room , very clean . But our very first night electricity went out, I’m pregnant and the night felt the longest ever without the AC working. They had one tiny emergency compressor that worked for like an hour. The next day everything worked and we were forced to have the AC off so our water could work. Our last day it goes out again!!!! That means no water , no electricity no anything . Saw families leaving the second day in because of it and they offer literally nothing for it and blame it on being at the Bay Area and happens very often apparently.

The front desk staff were friendly and did their best to help us but unfortunately it was the owner that was unwilling to provide quality customer service. We booked 8 days at this hotel to join up with family that we had not seen for years. As a Covid nurse, we were more than overdue for a vacation. Within 24 hrs of our arrival, the hotel had lost power and electricity. This problem continued for a majority of the next 2 days. After 2 days, we had to throw in the towel, with family coming from New York, we needed and deserved to have the benefits we had paid for, including flushing toilets, Air conditioning and even lights. We asked for a refund for the remaining 6 nights so that we could relocate to another hotel. The manager asked the owner and Expedia asked as well. The owner refused. We were forced to pay for 8 nights although we only stayed 6, then we had to pay twice that amount to book another hotel on short notice, then also pay a horrendously amount to relocate to another hotel. Our family members flew in 2 days after us and arrived exhausted to a hotel that had no power and we scrambled to book a new lodging. The owner who was off on his own vacation was not sympathetic not helpful. I am certain he would expect better care if his family had been in our position. All in all this vacation cost 3 times what we had budgeted and was filled with stress. What a disappointment!

The parking is right in front of the hotel, the pool is bigger than it looks and very nice and clean, the beach was calm and there are many seating options including hammocks on a beautiful dock, the rooms were very clean and comfortable with large bathrooms, water bottles were free, complimentary breakfast was excellent and you could order from many choices (hot food), plus staff were helpful and friendly. Beautiful location at a great price! Highly recommend. There are other hotels nearby where you can also walk to dinner if you wish to change your scenery at dinner or lunch. Also, this place was good for people looking to relax or families- not a party scene.

This gorgeous beachfront hotel is off the beaten path for those who like a quieter experience away from crowds of shopping tourists or traditional resorts. The property is one of the most beautiful spaces we have ever seen, anywhere. The rooms are spacious and tastefully laid out and decorated, with amenities such as a safe and mini fridge for added security and convenience. We loved the deep soaking tub AND spacious shower in the impeccably designed bathroom. The beachfront is a tranquil and incredibly beautiful place to relax and chat, with private massage available on the dock and kayaks available to explore the lagoon. The dedicated and helpful kitchen staff will happily serve your meal or drinks right on the beach while you unwind. Speaking of the kitchen, the restaurant has a phenomenal selection of diverse offerings, each with a very personal and well-crafted flair. Coffee, espresso, and fresh juice selections are available with the free breakfast served each morning. The quality and care were apparent in each plate of food and every drink. Definitely try a sparkling lemonade made with mineral water, you will be glad you did! Not only was the staff very professional and helpful each step of the way, the service was absolutely legendary. They coordinate their efforts efficiently to guarantee that their guests feel welcomed into the space like family, and they went out of their way to ensure that our very specific needs were met. We could not have asked for more!