Puerto Aventuras Hotel & Beach Club

This is a very nice hotel to stay at. I went with my family (two kids under 10) and it was a perfect place for us to stay. The beach is very nice, we saw lots of little fish and a ray when we were snorkelling, the restaurant has a great view of the sunrise and sunset, it was quiet at night (after 10 pm), and there were many places to walk to in terms of food and activities. The staff were very helpful and pleasant, the buffet was great, the hotel was always very clean, it was great. It is a little bit of an older hotel but I have zero complaints about my stay. I would stay here again.

Nice view and room layout, excellent bed, but the hotel needs serious maintenance. The musty smell in our room was intense when we arrived—more than average for a seaside hotel—and we noticed black mould in water damaged areas of the ceiling near the air conditioning. We turned it off and used just the fan for our entire stay. On two days there were long periods with no water in the building at all—12 hrs one day! When the water finally came back on after the second episode I filled the tub in case it happened again so we could at least flush the toilet. The water was dark rusty brown! Many families with out of control children dominated the pool and beach areas. We expected to see kids enjoying their vacations, but it was really excessive. Parents brought small children and babies in the “adults only” pool and swim up bar repeatedly. It’s hardly fair to expect servers who hope for tips to enforce the signage. With the overall level of running/jumping/riding scooters/playing in adult-designated areas, it seems like the hotel might want to get security staff. I think this must have been a nice property at one time, but there are changes necessary. We wouldn’t recommend it and we certainly wouldn’t go back.

I love this place but it can do with some upgrades. It’s the first hotel I like to stay at in the riviera Maya, not pretencious and also not an all inclusive. Very family oriented and quiet. The rooms can do with some upgrades, the table lamps are rusted and there’s some paint peeling in the bathrooms. Overall I love this place and want to come back!

It was our 3rd time in this hotel, but definitely the last! Everything changed : pool is disgusting, beach chairs and wood tables on the beach are dirty, sticky, with stains, chairs are ripped, never cleaned. The menu at the restaurant NEVER changed in 3 years, only the prices increased though. It’s full of screaming children so if you want to relax, it’s not possible. There are external members who can access the private beach with a fee, all of them were complaining as the quality changed and the service is not good anymore. Only ONE good thing : the staff is really nice. No more this hotel for us.

We paid the higher price for this hotel because it is RIGHT in the thick of Puerto Aventuras, but we would have been MUCH better off staying at an actual resort and paying the $65 a day for a golf cart to get around. The staff constantly acted like we were bothering them, and were super unfriendly. There was ONE really nice gentleman that we spoke with...he was wearing a different shirt than the other staff, so I'm thinking maybe a manager? He was super helpful and nice, but we dreaded asking the front desk for ANYTHING. We never got answers to our repeated questions about COVID testing. We even emailed their offices as indicated on their website to find out about COVID testing. No one was ever able or willing to tell us everything. More concerning was the older gentleman who approached my FIFTEEN year old daughter and demanded her room number. I was a foot away, but he didn't ask me...he asked the child. I appreciate them wanting to ensure that the people using their chairs, etc. are patrons, but that was super inappropriate and did not leave me with a safe feeling for her the rest of the trip. When I went to the front desk to speak with someone, the woman I spoke to was super rude and tried to just blow me off despite my asking to speak with a manager. I was NOT rude when I spoke with her, but I certainly felt like it needed to be brought to their attention. The property itself is gorgeous, if a little dated, and the Xenote restaurant on site was delightful.

Aside from the hotel pools which there are several of different depths accommodating infants all the way to adults, the beach access is the highlight as well as access to several very good restaurants. None of the restaurants are gourmet but they are all very good. If you don't speak Spanish, then figuring stuff out can be a bit of a chore. For example, a full American breakfast was included in our room daily charges but the tip was not but there's actually almost no way to know that unless you pay very close attention to the bill which is for the most part acronyms and Spanish. There's also nothing in the room to explain much about the way things work. No tourist information. Brief hotel rules on the back of the door. That's it.