Hacienda Real del Caribe

The hotel structure is very nice, the pool is small always full, people all ways drinking alcohol and noise, not recommend for family, The front desk personnel need to receive a customer service training, while I walked in with my family to the front desk, the individual who was behind the desk ignored us when I told him that we have a reservation for the first time, i told him again that we have a reservation theme he responded with attitude and asked my name them he replied his payment and I asked for my total then he replied back and told me your should know bcz you did your reservation via Expedia, next time do it with us directly and show me a flier with phone numbers, When i pay him with dollars he told me that he doesn’t havre $4 dollars change, I replied back and told him to bring the change to my room, Something that never happened, Before I walked in to my room to read me a few rules of the hotel and one of that was not to drink in the pool, and also he told me that we only allowed to have two towels then I asked him since we were 4 family members in the room we required two more , them he made me to sign a weaver for the extra towels, I understand hotel rules and regulations and we always follow it, but this time this person made me filling like a thief at front of my family, Also I asked them to not go inside my room for cleaning and they went through any way even that I asked to their supervisor .

The quality of the Internet is not acceptable. I suppose I had the worst Internet ever. Impossible to book our bus tickets, or make online check-in for the flights of my family, because I got permanently disconnected or the pages stuck. In the end I had to go to the bus terminal, in order to book our tickets. - Next: Breakfast was supposed to be included in the room rate for 2 adults and one kid. We were supposed to get tickets for the breakfast at check-in, which we did not. So the first morning sitting at breakfast, the waiter asked us for the tickets. So I had to get up again and go to the reception and ask for the tickets. The receptionist - very unfriendly - told me, that we qualified only for 2 breakfasts per day, which I denied, but he insisted and what ever I explained to him - he refused to accept a 3rd breakfast for our party. It was a bad discussion and I finally had enough and left with just 2 tickets. We made an order from the a la carte menu for the 7 year-old, knowing, that we had to pay for it. The moment we received our breakfast, the receptionist showed up, telling me, that he was wrong, and we were supposed to get 3 breakfasts - I didn't want to talk to him anymore, being so rude before, but he did not even want to accept this and wanted to talk. This person was so un-professional! Plus: You must sign for several things (like towels, remote control and more) but I had to ask 5 times to finally get the towels, or twice for the remote control.