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SOLE Suites by GuruHotel

3 star hotel
8.4/10 Very Good
(135 verified Hotels.com guest reviews)
See verified family reviews (3)

About the hotel

This hotel features an outdoor pool, self parking, and a 24-hour front desk. WiFi in public areas is free. Other amenities include a porter/bellhop and a front-desk safe. Housekeeping is available once per stay.

Nearby attractions

SOLE Suites by GuruHotel is located in Downtown Playa del Carmen, a neighborhood in Playa del Carmen, and is in the entertainment district. Xcaret Eco Theme Park is a popular attraction and the area's natural beauty can be seen at Playa del Carmen Main Beach and Maroma Beach.

Popular amenities

Family friendly

Full-sized refrigerator
Kitchenette
Microwave
Outdoor pool
Separate dining area

Wifi

Available in all rooms: free wifi
Available in some public areas: free wifi

Guest services

24-hour front desk
Housekeeping (once per stay)
Porter/bellhop

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk

Things to do

Outdoor pool

Outdoor

Terrace

Conveniences

Elevator
Front-desk safe

More

Beach towels
Designated smoking areas

Nearest Airports

Airplane
Cozumel International Airport
19 km from this hotel
Cancun International Airport
50 km from this hotel
map

Reviews that mention...

Family Reviews

for SOLE Suites by GuruHotel
star-fullstar-fullstar-fullstar-emptystar-empty

3.5 out of 5 stars

3 reviews

Review data

5 star reviews

33%

4 star reviews

0%

3 star reviews

67%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about SOLE Suites by GuruHotel

Latest reviews (3)

P

Peter

19 Feb 2024 - 27 Feb 2024
reviewed on expedia

3 out of 5 stars

The hotel is situated in a convenient location, to the beach, shopping, stores, pharmacy etc. However, the hotel is not exactly family recommends since club music nearby was blasting loud, all the way to 3 or later am. The hotel needs an update badly, rusted bathroom fixtures, peeling wall paint and plaster, beat-up room corners and main hotel gate was a disaster, band-aided countlessly. Never figured it out how it works when no one was at desk. Right outside the hotel curb, the sewage smelled due to broken off lid with very dangerously sticking r-bars. Our room on 2nd floor was cursed by the water pump noise that “ couldn't be adjusted or fixed” the water pump cycled 24/7, every 15-30sec for about 8-10sec. The kick from the pump was very annoying, loud and the pump wasn't even on the 2nd floor but in the cellar. We got woken up many many nights from it.
B

Boyan

5 Feb 2023 - 8 Feb 2023
reviewed on travelocity

3 out of 5 stars

The places are large and the staff is accomodating, but the noise from the nightclubs outside makes it unbearable... If you have kids or are looking for a quiet time look elsewhere. TRUST ME! The rooftop pool is such a miss, there's a TON of space and they've managed to put the smallest bathtub excuse of a pool. Inside the apartments are very large, however there is an awful smell of humidity, so much so that the couch and the chairs which are made of fabric have absorbed the smell and regardless how low you set the AC the room will still smell. All of that is fine, but the noise... until 3am you will be listening to 5 sounds simultaneously every single night.
M

Magda

13 Apr 2022 - 14 Apr 2022
reviewed on travelocity

5 out of 5 stars

We stayed one night with family. Awesome place for a few days with kids, but just for a day or two depending on ages of the kids. Clubs do play music till 1 or 2 am but it wasn’t as loud and ok for us to sleep. Very close to COVID testing center right next door. Also close to 5 th avenue shopping and the beach. I would definitely return there.
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