Paradise Village Beach Resort and Spa

We just got back from 5 nights at this resort. The property is beautiful. It was perfect for our family of 11 (four kids, and two grandparents). Because it was rainy/off season, the resort was not overly crowded. We were easily able to get chairs on the beach or by the pool. The rooms are a little dated, but sparkling clean with all amenities. We would definitely go back. We found the service to be great… staff was very friendly and the maids even did our dishes for us! We have no complaints and highly recommend.

The property is huge with 3 pools, 3 hot tubs, beachfront access. It feels very safe. There is wait staff ready to take your order. The buffet for the all-inclusive was surprisingly good. I've been on cruiseships where the buffets are often unhealthy options. The kids enjoyed it immensely. The rooms were spacious and well set-up. Only critical feedback would be that they were doing construction on the property while we were there so there was some noise during the day, but it did not affect beach time or sleep time.

Great dining options, loved the palapas at the beach, my kids loved the pool, great system for towels, clean rooms and hotel in great condition. The hotel rooms could use a little decoration , kind of plain, but were clean and comfortable and suited our family’s needs. So enjoyed our two nights there after we checked out of our time share and wanted to extend our stay in PV. Wonderful experience, will go back for sure.

Staff was very helpful and responsive. We enjoyed the daily variety that was introduced into the buffet food selections, and overall the food was very enjoyable. The cocktail options were great. I would like to see more options for beer choices though - it was just Grupo Modelo beers. It would be great to be able to sample some local / regional beers (Minerva, Indio, Los Cuentos, Cerveza Buclas, etc.) Overall my family had a great experience!

Don't be fooled into thinking this in an all-inclusive hotel experience. I booked my stay through Expedia under a filter for only all-inclusive hotels, so I was expecting a level of care and consideration after spending the money for it. When we got there, the administration was completely negligent to servicing my family and I, and they claimed that we never paid for the all-inclusive stay option. I realized this may have been my mistake, so I went to pay for it. They were so unwilling to accommodate us that they said because since we were only staying two days, they couldn't offer us the all-inclusive option that had a "three-day stay minimum." They assured us that at least our breakfast would be paid for, so you can imagine the shock when we were about to leave our table the next morning and were told we actually needed to pay out-of-pocket. This stay was truly disappointment after disappointment with all the hidden charges the administration springs up on you. We have stayed at much better and more serviceable hotels in beautiful Mexico- this is simply not one of them, so save your time and money and book elsewhere.

Pros: great, calm beach for kids! Serving staff was excellent! Our double room was great with the kids. And the pool was fun for kids. Basically I wouldn’t stay here if I didn’t have kids, so it is a very family friendly hotel. Cons: this is the largest hotel I’ve ever stayed at, so it is very busy! Our room was in a building that was pretty far from the beach, so not convenient with kids when going back and forth. And They won’t take kids under 4 (our kid was 3.5) in the kid’s camp so that was a bummer.

Loved our stay. Staff were wonderful. Pools were nice. Room was perfect for our family.

Having to sign receipts every time we ordered was a pain in the butt. If you don’t have an all inclusive package it is a pain to go out and eat. Anything for going out to restaurants is a $30-$60 cab ride one way to have restaurant options. There is only two options for a la carte restaurants if your a family. Buffet was ok but wasn’t the greatest. Pool options were small if the resort is busy. Had some Mexican soccer team convention there for two days while we were there and restaurant snack bar and night entertainment was reserved for only them which wasn’t idea either poor managing by the hotel. Over all was ok but don’t think I’d go back. Would rather be closer to more amenities. If your a stay at the hotel for your entire vacation might be the place for you. I give it a 3 star at best.

The property is run down and the furniture old. Building 3 for sure. Their checking in and out system is all manual and takes a long time. It is not a quiet resort at all. The beach was nice and the kids loved the pool which was extremely crowded. I would never ever go back to the resort.

Unfortunately, this resort has very unfriendly staff and horrible service. My family of five along with my sister’s family stayed here over spring break. The property is very pretty. However, the resort is run inefficiently with almost as many workers as guests yet it takes forever to get anything. You must sign for everything and cannot even order a drink while sitting at the bar because a table waiter has to wait on you. The staff was the biggest disappointment. No one smiles and they seem very annoyed when you order anything yet it’s an all inclusive resort. For dinner one night in the we waited two hours and never received an entree. Yet there were waiters and staff everywhere and not many people in the restaurant. It was bizarre. The check in and out process takes hours and is ridiculous. Did I mention the staff was rude? Our elevator broke in our building (we were in the fifth floor) our last day and we were hurrying to get to the airport. I had my credit card on file and had already been charged $500 and had a print out of expenses but didn’t have my “check out” ticket. They made our family with my elderly 82 year old mother walk all the way back to the main building (with luggage) and wait forever in line to get a “check out” ticket which was never collected at the “check out” gate. We almost missed our flight. I LOVE Puerto Vallarta and have been there many times but would never stay at this property again. I don’t write bad reviews but had to this time.