Hotel Velvet Plaza

Nice hotel to stay if traveling solo or with family.

I was at Velvet Hotel for a couple of days. My family and I were driving to Puerto Vallarta, but we got in a very serious accident so we had to stay in Guadalajara while my little niece had to have emergency surgery. Overall, we had a good stay at Velvet Hotel. The rooms were comfortable and the staff was very attentive. However, the day we had to check out I called requesting a late check out because my niece was being discharged from the hospital (fortunately) and the whole process took longer than we had anticipated. The front desk allowed us to check out at 1:00 pm. Unfortunately, we were 20 mins. late and we got charged with a late fee (half of the nightly rate !). We understand that the hotel has policies regarding late check out. However, in this case I assumed that when I explained the whole situation the hotel could’ve been more understanding and flexible. This definitely left my family with a bad taste and not wanting to stay again at this property.