The St. Regis Kuala Lumpur

Our family with two kids had a staycation here during a public holiday. To our surprise, husband and I agreed that the beds were not comfortable at all for such a luxurious and reputable hotel. Breakfast buffet choices were good but husband did get rice that was hard and “sand like”. Kids club costed us rm160 and one parent needed to be present. Even club med and hard rock is free and had minders to help the parents for a couple of hours. It was still clean, good and had short art activities for the kids. To our disappointment , dont think we will stay again unless we do not have a choice

The staff was accommodating and nice. Top tier service. Room was spacious and very comfy. Nearby mall and botanical garden. Our first time here and it was wonderful and amazing experience for us and the kids.

The hotel is new, clean, with luxurious and spacious rooms which were perfect for our traveling party (family of 4 including 2 young children). The service could have been better as we ran out of bathroom amenities which were not replenished timely. The complementary water bottles in the room where plastic (not eco friendly) and the bottle caps. where very hard to open, to the point that I developed a slight abrasion from trying to open them. The staff are friendly and helpful and will go beyond to make sure your stay is as perfect as possible. The only caveat is during breakfast once it get's a little bit busy, the staff seems to. not be able to cope that well and the service level drops a little. Parking at the hotel is convenient as it is within the property, however in the 3 days we stayed at the hotel we were sent the wrong way to park twice as it changed how to drive into the carpark which was a touch inconvenient. Another opportunity could be to make it easier for someone staying a few days to have the car registered to avoid having to validate a parking ticket every day (adds another step/logistic task to one's day).

Love the hotel. The room was so comfortable. Breakfast spread was great. Love the ambience. It’s classy. quite worried cos the kids were noisy, but we didn’t feel like we were judged for that. They went all out to make us feel welcome. The staff were so nice and welcoming. We had our 3 young children with us. The staff were so kind to the 3 noisy children (all 3 under 6yo).

I book the room for my son and family to celebrate his 37th birthday in advance, The hotel send a email to enquirewhether we have any special request After they know that it’s a birthday celebration ,they propose a birthday cake and balloon arrangement in the room upon our arrival,but disappointed when we arrived ,Only when we call them ,then they came with a piece of cake but no balloon decoration.Too bad for the kids.