Hilton Tokyo Odaiba

### Hotel Review: Family Stay Experience We visited this hotel as a family with two kids and stayed in a large room. However, we were disappointed to find that the beds were not queen-sized, but more like singles, which made sleeping arrangements a bit tight. Carpets in the room was dirty. The weather during our stay was scorching, around 35°C. Unfortunately, the indoor swimming pool area felt like a sauna, making it quite uncomfortable to stay in for long. The outdoor pool is jacuzzi, wasn't very refreshing on such a hot summer day. Overall, while the room was spacious, the bed size and the uncomfortable pool temperatures were significant drawbacks.

We have a short but lovely stay at this property that exceeded our expectations given the average hotel in Japan can be so small. The hotel is conveniently located next to a subway station and was only about 30 minutes by taxi from the Haneda airport. We had a 4 BR room that was convenient and the kids enjoyed the quality of the shower and amenities. The breakfast buffet was lovely satisfying both Japanese and American tastebuds and had a spectacular view of the Bay. Notably, one of the belldesk employees, May (Mei?) was very helpful to us as she spoke excellent English and was able to answer all fo our tourist questions. Note that you'll be 45 minutes on average from major tourist sites within Tokyo by subway but the family enjoyed the subway/train rides so they never felt too long.

Everything was excellent. Great family trip!!

The staff is incredible, so helpful and kind. While it is a family hotel and it can be a bit noisy, this is true, it’s still an incredible hotel, spacious, wonderful staff and the food is also excellent.

Attitude of staff was often 'nothing I can do to help'. The hotel has a very poor breakfast arrangement, that often resulted in us (family) in queue for 10-20mins waiting for a table at breakfast, that hardly ever was prepared and we had to find our own cutlery. The hotel promotes itself as a Disney friendly site, but offers no assistance or support in ANY way in getting tickets; staff were just rude, dismissive and lacked any empathy. The complimentary regular shuttle is 7.30am in the morning, returning 9.10pm - take it or leave it. Request for guidance and support with transportation and local shopping, was also poor and we stopped asking. Finally; to use the hotel GYM was about $30USD and the pool about $35USD - even as a hotel guest! Very few staff seemed really interested in helping guests and the hotel was just more interested in making as much money as possible, not about customer satisfaction. NOT what we expected from the Hilton. Never had such a poor experience with this chain previously. Definitely will not be back!!