Sheraton OKINAWA SUNMARINA RESORT

Everything was amazing except the floor in the room. It was kept very clean but it’s the kind you put outside on your patio. It was very rough on your feet if you want to walk barefoot. FYI I stayed after the reno. The hotel was extremely family friendly and had tons of families with children. There was a game room, indoor playground, and arts and crafts room on the ground floor. The family SENSES dining area had a duplo Lego area to play. I can’t say much about the pools since I didn’t swim, but my 2 year old son (who loves pools) didn’t seem impressed and didn’t beg to go in. The beach was beautiful and the bridges were great. You could see crabs all over the rocks. View from the balcony was spectacular.

The property was nice overall. The biggest problem was there wasn’t many dinning options, especially during the weekdays. Also, The restrictions on outdoor activities was stupid. We tried to snorkel in the roped off swimming area with just a mask and snorkled, water 5’ deep or less and we were yelled at and stopped because we had to wear life jackets. Then we went on a paid snorkel excursion with wetsuits and we had to wear life jackets. We couldn’t go down the slide with our young kids. It was things Like these that made it a pain to use the facilities.

The hotel is great for families and the water sports are amazing.

We had an amazing stay here! The rooms were very clean and spacious. The complimentary breakfast was amazing. They had both Japanese and more western breakfast options, with an omurice station, fresh croissants made every half hour or so, curry, fish, fresh fruit just to name a few options. The staff was incredibly kind and friendly, making our stay extra special. As for the private beach, you can pay about 4400 for use of the indoor/outdoor pool, kayaking, paddle boats, a beach chair (coats less for children). This is a one time charge for use throughout your stay. You can still access the beach without this pass- you just will not be entitled to a beach chair. Both pools were quite nice. They also have an onsen that is quite nice after a long day! We really enjoyed our stay and will definitely return!

Sheraton has so much to offer families for a great stay— beach, pools, water activities, saltwater open aquarium, games, children’s play room, evening light show, etc. We thoroughly enjoyed the beach and pool access! We recommend this hotel only for that! Furniture and appliances in room could be updated and cleaned better since we found a lot of dust under the TV. Breakfast was mediocre and nothing was amazing about it. Overall, I would still recommend this hotel to family and friends who are looking to spend time at a hotel with lots of activities to do.

The hotel presentation is very upgraded, and the rooms. Nice and cleaned. We stayed for 4 days. I don’t write bad reviews and I haven’t gone on Yelp or even Google. I’ve stayed in Sheraton’s before. But for the price that I paid I would have expected exceptional conditions or all-inclusive! -The pool is nice, but needs to be upgraded. The paint is peeling and you can see the paint patches. All of us had blue spots on our feet from the first day we stayed. -Maybe it’s a COVID thing, but this is a 4 Star hotel. While the rules says time and dates subject to change without notice. The pool and beach was closed everyday at 05:30pm. When it was cleary posted on website 6pm. Yet in the 4 days no one took the time to update its website. Really? It’s summer and the sun and heat is clearly sticking out at this time. Wish I would have known beforehand. -My other complaint would be the room. We had a toddler and still give them some milk, but were was the microwave? How do I re-heat if any, some of the food we had left over? -The room was too noisy, the AC. The air flowed in the room, sounded like we were in a tunnel with the wind blowing by. It wasn’t till the 3rd night that the light in the hallway really lit up our room. Yes, since the door has a gap all the light was coming in. We wanted a nice dark room so I decided to put a towel down to block the light. And guess what? That also stopped the howling noice. Wow… -Pay extra for indoor pool? Wow…

At check in we were told that the only option for us to use parasol and beach chairs was to buy a $35 (each) resort pass, and that either both of us had to have it or neither of us could. We weren't interested in the other activities the resort pass included, but agreed to get it anyway, only to find out two days into our stay that they had an alternative 'pay per use' option. What's worse, as of now, this 'optional extra' isn't included in the Hotels.com small print page. The hotel is fine and the food is good (if pricey). We also found the following: 1. Each time we ate at the grill, at least one item we ordered was no longer available, but we weren't informed this until after ordering it and the server coming back to tell us 5 or so minutes later 2. The spa wouldn't honour the discount voucher we found in our room if both I and my wife wanted a massage. Even though only one of us was expecting the discount, they tried to tell us that to use it, only one of us could have a massage (I appreciate language barrier issues, we asked and rephrased 3 or 4 times and got the same response) 3. After waiting a few minutes at the counter, we were shown to seats in what was clearly an area for families with younger children, and we clearly didn't have any. The main restaurant area was not busy, as they reseated is immediately when I asked. Only after all this did we complain to the duty manager, and the resort pass was refunded, but overall a disappointing experience.