Hakone Hotel

The hotels is very peaceful. There is nothing like ending your night on the grass while looking at the Mt. Fuji sunset. We loved our stay. They even included kids skippers. The onsen has Mt Fuju views depending the day you go. The rooms are big, I recommended the water view.

It was a nice special room that we took another reservation for family weekend after one month. However when we tried to make some tea we found the teapot is the USED ONE from last guest. And that is astonishing as we could not tell to which level the room is not cleaned for us to use. What's worse the hotel has no spare room for us to move nor spare tea set for us to use. We could not rest well, after all these happened. And this is the start point for our autumn holiday. The manager did came to apologise the next day, but it is still unbelievable for this hotel to make such careless mistake. Also, I booked for 3 futon, for two kids of us to sleep. But when we got there, the hotel said sorry the system is wrong. Really hope the hotel could make good internal check to maintain the service quality.