Livemax Resort Hakone Ashinoko

Never again. It was the worst hotel in Japan I’ve ever seen. Don’t even know where to start. Perhaps, that we were accommodated in the room with broken and leaking onsen. On reception we were told “once you take a bath, don’t let out water”. Well, thats interesting. We are curious and tried to do so and onsen was leaking badly. Obviously, because of bath full of water overnight and sewage system not working properly, the smell in the room was SO bad, we all felt sick immediately. To open windows, we needed to ask reception staff to help as they were opening from behind of the bath so you need to step ON the bath and open. Ridiculous 😅 Beside of the smell, the room is super worn. Two spots on the wall were just painted on with white paint. We felt like living in the abandoned room. Moreover, there were spiders. Not just one tiny spider but a bunch of huge creatures coming to visit us one by one and in pairs. My child could not properly sleep all night as was terrified. To be honest, me too. And well. The staff. Not helping, not professional. For all comments they could only say “sorry mam” and smile. Not making a tiny effort to improve the situation. Moreover, the property does not have an elevator. And our room was second floor. I’d expect someone to help with luggage but not in this place. Just watching with wonder how we were taking suitcase to the room. Hope this will give an idea of what this hotel is like. I wish I could read this kind of review before booking. It was m

Good place for young family, like with infant: very casual, reasonable, private onsen bath tab in the room. Not so good for us - matured family. The onsen bath is completely visible from room, no privacy. The room was small. Understaffed; though they were working so hard to accommodate the full housed customers. If you have children under 5years old and want to have a very intimate and relaxed family onsen time with low price, I will suggest here. But avoid the weekend. This place followed by OWALIDANI where was so much traffic in the weekend. There is a bus. But it was crowdy like morning train to Tokyo, if not worse. We will stay somewhere nearby train station next time. Oh, the room was SOOOO DRY! I couldn't sleep.