Hotel La Fenice Et Des Artistes

In the middle of a hot summer in Venice, the air conditioner in our room was not working, and the hotel did not fix it or offer us an alternative room. The room was very noisy, on top of a busy restaurant with patrons talking loudly unitl 3:00am. Moreover, the room was very basic (thin and comfortable mattress; no floor rugs or slippers were provided to deal with the cold tile floor in the room). The location is great, but we were very disappointed with the conditions in the room and with the unhelpful, and at times rude and dismissive attitude of the lady in the reception that we had to deal with. We will not recommend it to family and friends!