Grand Hotel Courmayeur Montblanc

This hotel has no respect for Orbitz Platinum and should be removed from VIP list. I could select other hotels at cheaper price. I selected this hotel because orbitz advertised this hotel as a VIP benefit hotel. I paid over 300 dollar/night for a room but I was given a room which had a view of someone's backyard and a playground. The room also had no AC. The room was hot and humid. The room was also noisy as children were playing all the time next door. Being orbitz platinum we requested a room upgrade or same room with a nicer view. The front desk staff were really nice and wanted to do the upgrade as there were availabilities. Next morning during the breakfast time we also noticed the whole breakfast area was empty. The manager refused the room change without any logic or reason. Certainly the person has issues or has no respect for clients. The hotel group should be aware of this type of managers who brings no good to the business. I have been traveling to italy for last 16 years, and this is the worst hotel management I have ever seen. The manager was so disrespectful, even refused to talk to us personally. The room was so awful and experience was so bad that we decided to leave the hotel.

Overall a nice stay, and experience of Courmayeur, with our base at the Grand. Room was spacious and interior made of solid materials, and also had an oversized bathroom with a nice tub. Common areas felt fresh, clean, and grand in every way. The dining room was a tad too sterile, could have been decorated somewhat more and the acoustic a was poor. Breakfast room overlooks the mountains, nice to sit through the sunrise, getting ready to hit the slopes. The service offering met our expectations overall, with plenty of friendly and attentive staff, the on-demand shuttle bus to Dolonne and a sweet babysitting service during apres ski hours. The room was always nicely made, and housekeeping offered a daily bring down service. The hotels kitchen “La Fourchette” was first class, offering an impressive and always varied Northern Italian menu for dinner and also every day preparing a well assorted and fresh breakfast. A slight negative was the experience of staff’s stress during dinner service and inconsistency in handling of the serving. At the front desk, it was somewhat the same on some occasions. We had the pleasure of joining the New Years Party where the hotel really put its best foot forward and threw a fantastic party - it was nice to meet many of the other guests in this way and would recommend that to every visitor of 31.12.2020. By the way, we would love to come back too :)

Property was new and clean which was a plus and room was spacious for junior suite. On the negative, it was not a five star hotel for several reasons: 1- no concierge to assist guests with booking restaurants/activities so the check in-reception staff had to handle these requests. Several times, bookings for restaurants were not made when we arrived at the restaurant. 2- you need to take shuttle to the ski gondola in Dolonne but there was only 1 shuttle van during the busiest week, seating 8 people so you had to wait. 3- no communication about the hotel eating area changing due to private functions in advance. 4- the main restaurant allows items to be ordered off menu but simple things like an order of fries or a bowl of pasta is priced as a full first course menu item which is really a ripoff. 5- breakfast eggs, omelettes have an additional charge which is ridiculous for a five star hotel. Would not return here and would not recommend