Hotel Ville sull'Arno

A lovely large villa. We had a beautiful large room with beautiful views of the river from our balcony. A few things though disappointed me and made our stay less than perfect. 1. The property provides free shuttle to the centre. However this is not there in the afternoon. It is about 10-15 mins away from the centre and costs €20 each way by taxi. Not a deal breaker though. 2. I called the hotel when I was booking the stay a few months ago to check if the room we weee booking had a queen bed and 2 proper single beds as our children are 16 and 13. I was assured they were proper single beds. However one was a sofa divan type thing with a good mattress and the other was a pop up bed which was very unsatisfactory. 3. The food is very expensive and unfortunately there was nothing on the menu we saw we would like. Most good restaurants are in the centre. But the hotel allows food delivery which is good. 4. Only 1 bottle of water provided for a family of 4. All hotels I have stayed in have provided 2-4 bottles. 5. The outdoor pool is not heated which is ok. It is quite small and has a depth of 1.7m. So younger children would not really enjoy this. 6. The indoor spa and pool has to be booked for a 1 hour slot. We missed our slot due to train cancellations one day the youngsters were disappointed, we were really hoping to relax after a whole day at Cinque Terra. All in all, nice hotel but less than satisfactory stay for us. I guess it would be nice for couples.