Hotel Principe Torlonia

Good hotel, reasonable location and small friendly atmosphere. Good size room with a sofa bunk bed for kids which I really liked. Modern rooms, reasonable breakfast, helpful staff. Overall we enjoyed it, felt nicer and more welcoming than the large hotels we stay in. Rome as a whole we love, good transport options especially when your old enough to use the E scooters etc ( not great for kids though) tonnes of history and reasonable weather, we would stay again in the hotel and 100% coming back to Rome

I'll start with the positive experiences followed by the negative ones (family of three). The highlight of our stay was the delicious breakfast buffet & being treated so well by most of the staff - that's everyone from the cleaner who helped us load our luggage into our Uber when we checked out to the bartender & nice lady who managed the front desk during the day. This includes Marco (the evening/night shift front desk manager), who checked us in when we arrived, one of the friendliest people we met during our stay. He provided great recommendations for good restaurants.  However, our stay was not entirely enjoyable - we were assigned to a room on the ground floor near the front desk which didn't allow for peace & quiet. We could hear every conversation at the front desk. Found out after I booked this room that families that don't book a suite stay on the ground floor. I wouldn't have stayed at this hotel if this was in the room description. Since this was a non-refundable room, I couldn't cancel without losing my money. To make matters worse, the room had a strong cigarette odor even though I selected a non-smoking room. The bathroom was in rough shape - the shower door was broken allowing water to spill all over the floor after showering & there was mold on the grout. There was this rude male employee at the front desk during the day. He yelled commands at guests during breakfast. Overall, I wouldn't stay here again or recommend this hotel to family & friends.

Hotel Principe Torlonia - Roma 🇮🇹 Marcos(the manager & the front desk one), Valerio, and Nausicaa at the front desk were excellent - Great service and friendly with any request. Thank you! Consuelo & Efisio were a great team for breakfast - and they had the best cappuccino ☕️ Y Giada, Eduardo excellent as well! Beautiful, elegant hotel in a great location: If you want to stay in a place where you will be treated like family, that has a great location and that is beautiful outside & in - then I certainly recommend this palazzo in Roma! Ricky

The behavior of the waiter was inappropriate. At breakfast, he commanded the guests and did not allow us to sit next to our family. Waiter deliberately banging plates on the table to draw attention to himself. The breakfast was of poor quality, there was mold on the tomatoes and the tomatoes were there again the next day. In the shower there was mold on all the walls and on the sink.

What a beautiful hotel. The staff very nice and pleasant attentive to all needs . Enjoyed the breakfast spread and espressos. Rooms very nice clean and comfy. Will definitely come back again and recommend to family and friends. I like that it’s a little away from the center of town that makes it very quite at night .very convenient to near by restaurants and markets and gelato too.