The Samuel Hotel

The lounge was excellent for our family’s food and beverage needs.

Arrived at 8:30 pm. Was told I had a room with a good view. Room was A area, Ac was off. Turned out on. Could not change settings to below 19 C. There was no cover on the toilet seat. Shower water leaked over bathroom floor. Soapdispenser was not opening. Television did not have news channels. On calling no response. Went down to front desk, Receptionist said she would look into other rooms. Manager came up to fix issues. He got extra towels for bathroom floor, Opned the soap , but could not make BBC 1 or 2 work. There were no entertainment channels on save a few kid ones. Said Ac will not go below 19. But he. managed to open the window so there was some respite from the warmth. 30 minutes after helot, I realized that the sheets were itching Tried removing , rearranging sheets. Itching did not improve. Had the extra towels which I spread on the floor and tried to sleep. Itching no better. Turned off the AC unit.. Sleep was poor. Sheets were over starched and over bleached. Next morning, found that the good view I had been promised was facing a wall. informed the front desk about wanting a different room on returning, Returned in th afternoon to find a busy lobby. Room was being cleaned . Houseeper vcould not o help with TV. She said she would inform maintenance and someone would come by to fix it. No one did. Left the next morning, Expect compensation for 2 itchy nights, lack of toilet seat cover, wet bathroom floor.

The hotel was nice, our room was a little dirty and there was a big stain outside the bathroom in the nook that is provided to hang clothes and has the safe that looked like poop... but we arrived with a toddler at night, so we did not even bother complaining. We were there to sleep and shower only. We asked for service on our second day and they gave us towels but didn't do even the beds. So overall the stay was average to mediocre. It's located in a nice location, walking distance to everything, but that is all.

Brand new hotel - beautifully finishef. Lovely helpful staff. Have already recommended to family and friends. Would definetly stay here again.