Cork’s Vienna Woods Hotel and Villas

A beautiful hotel great for all, we had our toddler who was well catered for as well as us. The room and en suite was well furnished, decorated and clean. The grounds are well looked after. The breakfast offerings were great and covered all different tastes and preferences.

At reception I was upgraded to a larger room which was nice, though the room was quite austere. What I was not made aware of was that a wedding disco was taking place in the evening and my room was adjacent to the function room. The party continued until after 1pm making it impossible for me to sleep. I had been contacted prior to my arrival and asked if there was anything I required - a nice touch. I asked for decaffeinated tea and soya milk to be available in my room. I was told this was possible, but it did not happen. More annoyingly there was no kettle in my room. I did not realise this until 11.30pm. Despite ringing reception on two occasions and being told a kettle would be sent up, this did not happen. I rang reception again at 6am the next morning and a kettle was finally delivered. I raised my complaint about the noisy room and poor service with a junior manager. I was not charged for breakfast by way of compensation. I asked that the matter be raised with the senior manager/owner and that he/she write to me to explain why I was upgraded to a room that staff must have known would be noisy due the wedding taking place. I suggested the room is not let when a noisy event is taking place except to those who are attending the event. Over 4 days later I have received no response. The hotel is under renovation hence the low scores for Condition and Area Around the Hotel. The fact building work is taking place is communicated during the booking process.

Our family stayed for a few days and were very impressed with the hotel. What is extra special about this place is the kindness and professionalism of the staff -- everyone we interacted with was so friendly and helpful...it made our stay so pleasant. Would definitely stay here again.