JW Marriott Surabaya

About the hotel

This hotel features 4 restaurants, an outdoor pool, and a health club. Free WiFi in public areas is provided, as well as free self parking, a free shopping center shuttle, and a free manager's reception. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.

Nearby attractions

Located in Surabaya, JW Marriott Surabaya is in the city center and near the airport. Surabaya North Quay and Al Akbar Mosque are notable landmarks, and travelers looking to shop may want to visit Tunjungan Plaza and BG Junction. Don't miss out on a visit to Surabaya Zoo. Spend some time exploring the area's activities, including outlet shopping.

Popular amenities

Family friendly

Children's pool

Children's toys

Free cribs/infant beds

Laundry facilities

Outdoor pool

Pool gate

Rollaway/extra beds (surcharge)

Snack bar/deli

Soundproofed rooms

Wifi

Available in all rooms: free wifi

Available in some public areas: free wifi

Food and drink

1 bar

24-hour room service

4 restaurants and 1 coffee shop/cafe

Coffee/tea in common area(s)

Free daily reception

Full breakfast available for a fee daily 6 am–10:30 am: idr 328000 for adults and idr 164000 for children

Guest services

24-hour front desk

Concierge services

Daily housekeeping

Dry cleaning service

Hair salon

Laundry facilities

Luggage storage

Multilingual staff

Porter/bellhop

Tour/ticket assistance

Turndown service

Wedding services

Accessibility

Accessible bathroom (select rooms)

Assistive listening devices in meeting rooms

Grab bar in bathtub

Grab bar near toilet

Height-adjustable showerhead

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

In-room accessibility (select rooms)

Lever door handles

Low-height electrical outlets in bathroom

Low-height view port in door

Roll-in shower

Transfer shower

Visual fire alarm

Wheelchair-accessible business center

Wheelchair-accessible fitness center

Wheelchair-accessible parking

Wheelchair-accessible path of travel

Wheelchair-accessible pool

Wheelchair-accessible registration desk

Wheelchair-accessible restaurant

Things to do

24-hour fitness center

Art gallery

Children's pool

Evening entertainment

Outdoor pool

Sauna

Shopping mall

Spa tub

Steam room

Outdoor

Bbq grill(s)

Garden

Picnic area

Pool umbrellas

Terrace

Conveniences

Atm/banking services

Ballroom

Elevator

Free newspapers in lobby

Front-desk safe

Gift shop/newsstand

More

Couples dining

Designated smoking areas (fines apply)

Renovated entire property - december 2016

Romance packages available

Show less...

Nearest Airport

Juanda International Airport

14 km from this hotel

Reviews that mention...

All reviews (3)staff (2)kids club (1)

Family Reviews

for JW Marriott Surabaya

5 out of 5 stars

3 reviews

Review data

5 star reviews

100%

4 star reviews

0%

3 star reviews

0%

2 star reviews

0%

1 star reviews

0%

We have selected a sample of reviews which reflect what families have said about JW Marriott Surabaya

Latest reviews (3)

M

Manou

30 Jun 2024 - 1 Jul 2024

reviewed on expedia

5 out of 5 stars

Lovely stay and they have a kids club and a spa

c

chris

18 Aug 2017 - 26 Aug 2017

reviewed on expedia

5 out of 5 stars

I went to celebrate my wife's birthday. I called and asked if they would be able to do something special and sure enough, they went above and beyond. Roses and rose peddles on the bed, cake with it saying happy birthday, a card from the staff that set it up, tub with fresh rose peddles in it. Absolutely perfect surprise for my wife. Thank you and please thank your staff for a perfect stay. From the Schmidt family....

A

24 Aug 2024 - 26 Aug 2024

reviewed on hcom

5 out of 5 stars

I stayed here with my family, including two kids, and our experience was fantastic. The staff thoughtfully provided a tent for the kids as a welcome gesture, which was incredibly sweet. I slept like a baby—the bed and sheets were extremely comfortable, and the room was spotless. The service was outstanding, with special thanks to Dilla, Sri, and Tulus for their exceptional care. Warm regards, Hanna