The Payogan Villa Resort & Spa

This was our fourth stay & it was wonderful once again. Staff are excellent, we were welcomed like family. Our villa was beautiful, peaceful & private, with lovely views across the valley to the jungle. Villas are cool & spacious. The grounds at the Payogan are magnificent. The resort isn’t walking distance from central Ubud, but the free shuttle runs on a daily timetable, so we just headed in on the 4pm shuttle for a wander around & dinner in Ubud, then caught the evening shuttle back. Thanks to Wayan for his efforts to ensure we had everything we could possibly need. This is the perfect spot for getting away from the hustle and bustle and relaxing.

From the minute we arrived the staff impressed us. The grounds are amazing and the staff is too. Far exceeded our expectations in every way. The Villas are original and spectacular. All of our requests were taken care of and being with 2 small children we had a few. Can't wait to return and bring friends. We also found out they have 2 and 3 bedroom villas with private pool. The photos are very accurate and the breakfast was amazing with Western,European and Indonesian choices. 5 star

Terrible guest-relations and hospitality. Nice territory with nice green hills and jungle view, but difficult to climb these hills when you are with two years old baby and pregnant wife. Twice the taxi was dropping us directly near our bungalow 504 which we were renting. It was very nice and convenient. But today when I was with all my family and my baby girl was sleeping the approved hotel taxi driver asked the permission to drop us directly to the bungalow. And the answer was NO. My wife and me were explaining that the baby is sleeping, that the wife if 7 months pregnant. The answer was “NO you may be dropped by the shuttle car”… Hey common! To change the car with sleeping baby and with the pregnant woman and with the bags? Why? The size of the SUV taxi car is the same as the shuttle bus. Last time the SUV taxi was dropping us directly to the bungalow with out any problem… Taxi driver was telling that he could but this time his boss is in the hotel. I was asking the boss… The answer was NO. It pity that such a nice territory having such bosses… I hope this massage will be delivered to the property owners. By the was, the a-la-carte restaurant food is not good as well. The food was very bed.